Assistant Manager - Operations - Instawork Robotics Labs
Oversee field data collection for robotics AI training, manage teams, and ensure high-quality task recordings across regions.
- Compensation
- Not disclosed
- Location
- Bengaluru, Karnataka, India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Not specified
- Posted
Skills
Must have
- 5+ years of experience in operations, account management, customer success, BPO, shared services, or technology-enabled operations.
- 2+ years of experience managing teams and leading people.
- Experience working in high-growth startups and scaling operations.
- Strong background in managing large enterprise accounts and customer-facing operations.
- Proven experience driving operational excellence in fast-paced environments.
- Excellent communication and presentation skills with the ability to interact confidently with senior stakeholders.
- Strong analytical mindset with experience creating reports, dashboards, and operational reviews.
- Hands-on approach with a willingness to dive deep into execution when required.
- Highly proficient with AI tools, particularly ChatGPT, and able to leverage them to improve productivity, problem-solving, and workflow design.
Nice to have
- Experience in B2B SaaS, technology, operations, customer success, or enterprise services organizations.
- Experience managing large-scale operational teams.
- Familiarity with quality assurance frameworks and process improvement methodologies.
- Exposure to AI, data operations, annotation, content moderation, workflow management, or technology-enabled service delivery.
- Experience working with global customers and cross-functional teams.
Full description
Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.
Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.
Instawork’s on-demand labor marketplace is uniquely valuable for robotics and physical AI. We’re working with leading frontier labs to create the highest-quality, highest-diversity datasets for training robotics foundation models. Instawork Robotics is the human advantage in the robotics revolution.
We are seeking a highly driven Assistant Manager – Operations to support and execute field data collection operations across multiple regions. You will coordinate Field Officers and Regional Coordinators, track daily targets, manage manpower and equipment deployment, and resolve operational issues in real time. Working closely with Pipeline, Inventory, Hardware, and QA teams, you will help ensure consistent, high-quality recordings are delivered every day.
About IRL
Researchers at UC Berkeley have identified a “100,000-year data gap” - the gulf between what trained AI language models and what physical robots actually have to learn from. Closing that gap is the defining infrastructure challenge of the physical AI era. IRL is Instawork’s answer to it. We deploy skilled workers into real commercial and residential environments - kitchens, warehouses, hotel floors, homes - to capture the high-fidelity task data that the world’s leading Robotics labs use to train their foundation models. Read more here.
Key Responsibilities
Team Building & Talent Management
- Lead end-to-end hiring and onboarding of operations team members.
- Build, mentor, and manage a high-performing team of operators and team members.
- Create career development plans and coaching programs to improve team effectiveness.
- Foster a culture of accountability, ownership, and continuous improvement.
Training & Process Excellence
- Design and implement training programs for new hires and existing team members.