Assistant Manager, Safety & Operations

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary:

The Community Safety & Operations Assistant Manager oversees the daily management and administration of GLIDE’s community safety operations. This position supports the Community Safety and Operations Manager to ensure GLIDE’s mission, values, operations plan, and contract compliance are met. The Assistant Manager supervises, coaches, mentors, and leads the Safety Team to carry out the department’s daily operations, oversee the security of GLIDE’s assets, and facilitate client access to services. In this role, you will enforce policies and procedures for the department and make recommendations for improving them. Responsibilities for this role will sometimes require evening and/or weekend duties.

Essential Duties and Responsibilities

• Support the Community Safety and Operations Manager by enforcing GLIDE’s operations and emergency response plans. Ensure that all Safety Monitor roles in the operations plan are fulfilled as specified to ensure building safety, inside and out, as well as building perimeter safety (1-2 blocks in each direction). Spend approximately 85-90% of your time providing direct, hands-on security, reception, navigation, and management (this is a front-line assistant manager position; incumbent must be able to fill in for staff when necessary).

• Supervise an operational shift (AM, PM, Overnight); optimize staff scheduling to meet seven-day operational needs. Provide written feedback each week by tracking KPIs for shift fulfillment, lost time, and building checks. Provide each staff member with weekly feedback. Collaborate on hiring and staffing decisions and design onboarding and training schedules for new team members.

• Safeguard GLIDE assets, including mail, packages, and donations as they enter the building; ensure adherence to all SOPs. Track and document mail/package/donation delivery, pickup, disposition daily.

• Model a strong work ethic, operational integrity, excellent attendance, professional and respectful language, and a client-centric approach while providing ongoing coaching and professional guidance to the Safety Team. Create a high-performance team that exemplifies inclusivity and unconditional love; propel GLIDE’s mission and values.