Assistant Manager

Benefits:

• Bonus based on performance

• Competitive salary

• Employee discounts

• Free food & snacks

• Free uniforms

• Opportunity for advancement

• Paid time off

• Training & development

Perks and Benefits:

• Direct career growth path to Manager or Lead Trimmer/Groomer positions

• Competitive hourly base pay, plus tips; performance bonuses

• Merit-based pay increases

• Paid vacation and holidays

• Complimentary hygiene services for your dog

About the Position:

The Scenter Assistant Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires: **

• Customer service experience (retail, restaurant)

• Strength to lift up to 70 pounds; stamina to stand for long periods of time

• Reliable transportation

• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident person who leads with integrity, honesty, and compassion. A successful Scenter Assistant Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:**

• Drive membership sales through health and wellness education

• Maintain a knowledgeable team that prioritizes dog wellness and safety

• Provide leadership, guidance, and mentorship for the Scenter employees

• Drive employee development through leadership, training, and performance reviews

• Uphold quality standards through hands-on participation, employee audits, and training

• Promptly and accurately communicate information from upper management to your team

• Identify when/ where help is needed and provide assistance to keep Scenter on schedule

• Create an environment conducive to teamwork, open communication, and Scenthound values

• Manage client expectations; Resolve customer concerns

• Ensure the safety of dogs and team members at all times

• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents

• Leadership, coaching, mentorship

• Recruiting, hiring, and creating a happy and effective team

• Problem-solving

• Attention to detail

• Time-management – ability to make an efficient schedule

• Computer/ technology proficiency

• Accountability; hold oneself and others to a high quality of services