Assistant Manager, Service Planning and Policy-Operations

You will lead the translation of policy objectives into service and operational concepts and requirements, in line with national directions through the partnership with various Divisions (e.g. Partners Development Division, Care Systems Integration Division, Service Development Divisions) and Ministry of Health (MOH) to understand Seniors’ needs and current solutions, identify and assess gaps and best practices, and recommend options to address underserved and emerging needs.

• Develop plans and processes across various domains (e.g. client flows, manpower, logistics, data, technology, financing, partnerships, resilience) to translate policy objectives into operational concepts and requirements. This includes the review of service requirements, indicators and funding models to improve outcomes for Seniors and efficiency for Partners.

• Develop and hold the view on constraints and changes needed to plans and operations policy, across services.

• Project-manage evaluations to gather insights to improve services and secure resources

• Provide inputs on implications of the future sector landscape on plans and operations policy, and plans and operations policy on service capacity and resources. This includes the provision of inputs on policy and regulatory matters.

• Develop plans and timelines to integrate other services into the Integrated Community Care Provider organizing concept

• Identify changes to service requirements, indicators, enablers, and funding models needed for integration

• Develop plans and timelines to improve the resilience of services and the community care sector to meet needs

• Streamline internal processes to optimise administrative and compliance effort such as to proactively identify and follow through process improvements within the scope of work, conduct the secretariat work required (e.g. preparation of agenda and documentation of key decisions).

Job requirements

• Minimum a degree with experience in planning, policy, service development or regulatory function.

• Minimum 4 years of working experience and preferably in community care, healthcare or public sector

• Possess leadership and influencing skills

• Strong interpersonal, communication and stakeholder management skills

• Strong analytical, planning, and problem-solving skills and capacity

• Curious and meticulous with a keen eye for detail

• Nimble and adaptive to changes