Assistant Manager, Tech Business Partner

1. Business Analysis & Demand Management

• Lead the elicitation, documentation, and management of complex functional and non-functional requirements using Agile methodologies and structured frameworks.

• Conduct detailed process mapping and "as-is/to-be" analysis to identify inefficiencies and root causes, recommending process re-engineering where appropriate.

• Expertly draft user stories, acceptance criteria, and technical specifications to ensure a common understanding between business users and technical delivery teams.

• Facilitate high-impact stakeholder workshops and interviews to validate business objectives and ensure solution alignment with operational needs.

• Support the prioritisation of business demand by assessing business value, dependencies, effort and organisational priorities

• Conduct feasibility studies, impact assessments, and gap analyses to support solution recommendations.

• Develop business cases and support cost-benefit analysis where required.

• Maintain requirements traceability throughout the project lifecycle.

• Validate solution scope against approved business requirements and manage requirement changes.

• Support User Acceptance Testing (UAT) planning, execution, defect triage, and business sign-off.

Digital Business Enablement & Advisory

• Partner with assigned business units as the primary Business Analyst and trusted technology advisor, supporting the business in defining technology requirements for the end-to-end technology delivery lifecycle

• Build trusted relationships with business leaders and stakeholders.

• Deeply understand business strategies and operational workflows to identify pain points that can be addressed through technical intervention or process re-engineering.

• Provide technology advisory services to help business units achieve their strategic objectives.

• Act as the single point of contact for technology demand, ensuring seamless engagement between business and D&T.

• Support and promote digital transformation initiatives within assigned business domains.

• Partner with business stakeholders to prioritise initiatives based on strategic value, business impact, urgency and available capacity.

• Facilitate planning discussions across business and D&T teams.

• Deliver results at the departmental level, ensuring technology solutions have a longer-term impact on operational targets

Digital Transformation, AI & Innovation

• Identify opportunities to leverage:

• Artificial Intelligence (AI)