Assistant Manager - Training

Position Summary

• Operates under the general direction of the Manager - Front Office Training and in accordance with the objectives, performance and training standards established by the Galaxy Hotel to support all aspects of training needs for hotel operations.

• Conducting and planning robust training programs and structure in place within Hotel Operations

• Working with Galaxy Hotel sectional leaders to identify the training needs and narrow down the service excellence gap

• Champions and advocates the Asian Heart attributes and supports the Galaxy hotel leadership to build upon our culture

Primary Responsibility

• Drives and champions front office training and ensure the team is trained to deliver thoughtful, intuitive and gracious service with highest level of consistency embracing elements of luxury

• Responsible for the training function in the front office operations among all hotels and assist Manager – Front Office Training in other areas and projects

• Take care of new front office Team Member's onboarding experience and ensure they are well settled in

• Be the guardian of the departmental ops training manual and standard operating procedures to ensure maximum comforts for the guests.

• Conduct enterprise system trainings, such as Opera, FCS, Visiononline, etc

• Design and implement tracking tools and processes for on-going coaching and assessment of front office standards

• Provide on-the-job training and guidance to Team Members and access their respective performance and ability

Requirements

• Minimum of 2 years of front office experience with at least 1 year in supervisory position or similar capacity

• Good knowledge and understanding of hotel operations and PMS systems, OPERA is preferred.

• Experience in delivery of training program will be advantaged

• Ability to collaborate well, be a team-player, coach, and develop others

• Excellent communication skills in English, Mandarin and Cantonese.

• Bachelor’s degree in hospitality management