Assistant Night Manager | Full Time | Holiday Inn Potts Point

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

What’s the job?

As the Assistant Night Manager, at the Holiday Inn Potts Point you will manage and oversee all hotel operations in the absence of the Night Manager or designate during nights in this busy, well positioned hotel. During the night hours, your principal responsibility is the safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function from 11.00pm to 7.00am.

You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also be in tune with your team, driving performance and engagement to maximise performance and maintain a positive and productive work environment.

Your day to day

• Oversee all hotel operations during the overnight hours.

• Train and supervise colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their role

• Ensure guests receive prompt, professional service, personal recognition and a seamless experience throughout their stay.

• Support and ensure guests receive prompt service, professional attention and personal recognition.

• Be the first responder - know how to respond to emergency situations promptly and calmly.

• Ensure all credit and financial transactions are handled in a secure manner. Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit in an orderly fashion

• Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

• Demonstrates our One Step Ahead Service Behaviours: Create confidence, Encourage success and Make it happen; and is aligned to True Hospitality service skills expectations.

• Champion IHG Rewards Club and ensure team are 100% compliant in their training and delivery of standards.

What we need from you

• Valid work visa to work unrestricted and on a permanent basis in Australia. Sponsorship is not available.

• At least 3 years of hotel front office / guest service experience with least two years in a supervisory or assistant manager capacity.

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration or an associated discipline.

• Experience with Opera or a similar front office system.

• Strong numeracy skills and excellent communication skills and ability to deal with people with confidence.

• Valid Responsible Service of Alcohol in NSW

• First Aid & CPR Certificates are required

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.