Assistant Operations Manager (AOM)
- Compensation
- Not disclosed
- Location
- Austin, TX 78752-3717
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Operations
- Posted
Skills
Must have
- The ideal candidate is a confident, organized, and solutions-oriented operational leader who can balance multiple priorities while maintaining a high level of accountability.
- You should be comfortable making independent operational decisions, addressing employee attendance and performance concerns, recommending solutions to leadership, and stepping into broader operational
- This role is well suited for someone who has experience in healthcare, ABA, or another fast-paced service environment and is ready to take the next step in their operations leadership career.
- 3+ years of experience in healthcare, ABA, behavioral health, or another fast-paced operations environment.
Full description
Position Summary
The Assistant Operations Manager plays a key role in driving clinic-level operational excellence and serves as a strategic partner to the Clinic Operations Manager and regional leadership. This position oversees and coordinates multiple operational priorities, supports staff and scheduling needs, monitors compliance and performance, and identifies opportunities to improve efficiency and the overall clinic experience.
The AOM is expected to exercise independent judgment in resolving operational challenges, provide operational leadership in the absence of the Operations Manager, and support the clinic's day-to-day management and strategic priorities.
Key Responsibilities
Operational Leadership & Oversight
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Ensure the clinic is opened each business day in accordance with established operating hours and opening procedures, including ensuring the facility, staffing, and operational needs are ready for the start of services.
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Partner with the Clinic Operations Manager to oversee day-to-day clinic operations and assume appropriate Operations Manager responsibilities when the OM is out of office.
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Exercise independent judgment to identify operational challenges, evaluate solutions, and implement improvements within established company guidelines.
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Oversee and coordinate administrative, scheduling, staffing, and workflow processes across the clinic.
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Monitor clinic operations and proactively address issues that may impact staffing, client services, productivity, or the overall clinic experience.
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Lead process improvement initiatives designed to increase operational efficiency, reduce errors, and improve the employee and client experience.
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Serve as a key operational point of contact for staff and assist with resolving day-to-day operational concerns.
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Ensure clinic operations remain aligned with company policies, procedures, performance expectations, and operational standards.
Staffing, Attendance & Team Support
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Partner with the Operations Manager and leadership to address staffing, scheduling, attendance, and coverage needs.
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Conduct attendance-related conversations with employees, document concerns appropriately, and escalate recurring or significant issues to leadership.
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Provide recommendations to leadership regarding employee performance, attendance, policy violations, and potential disciplinary action.