Assistant Program Manager
Assistant Program Manager (Operations & Program Coordinator) at Theatre Major LLC, a performing-arts coaching company for students. You remotely anchor weekday 10 AM–6 PM ET operations—supervising admin staff, overseeing sessions, and handling client relations—while optimizing CRM/scheduling/billing workflows, with a path to a full manager role in 12–18 months.
- Compensation
- $21–$26 / hr
- Location
- Washington, DC New York, NY Baltimore, MD
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Project management
- Posted
Must have
- Seeking a long-term career home with desire to grow into executive leadership
- Proven experience overseeing a team, managing a shift, or acting as a project lead (stage management experience highly applicable)
- Ability to consistently work 10:00 AM–6:00 PM ET, Monday–Friday, with occasional weekend flexibility
- Background or deep understanding of the performing arts (Musical Theatre/Drama)
- Mastery of Google Workspace
- Experience navigating CRMs/scheduling software (e.g., Gusto, HoneyBook, MyMusicStaff, or similar)
- Exceptional verbal and written communication skills, poised under live-shift pressure
- Proactive problem-solving mindset to identify and fix bottlenecks
- Availability for occasional in-person meetings in the DC Metro (DMV) area
Full description
Theatre Major LLC is looking for a highly organized, theatre-loving professional to serve as our Operations & Program Coordinator. This is not just a "desk job"—it is a leadership-track position designed for someone who wants to grow into a Managerial role within 12–18 months. You will be the "afternoon anchor" for our team, ensuring our students, coaches, and programs run flawlessly during our peak hours of operation. This role will work remotely during week, and will need to be available for occasional in-person meetings each month in the DC Metro area.
About the Role
Theatre Major LLC is seeking a dedicated and high-achieving Assistant Program Manager. This is a "Career Track" position designed for a professional who is ready to take the next step into leadership.
As we expand, we need a leader to anchor our peak afternoon and evening operations. You will be responsible for the "heartbeat" of the company, ensuring our programs run flawlessly while overseeing the daily shift and the administrative team working alongside you. We are looking for a long-term partner who is committed to growing into a full Managerial role as the company scales.
What You’ll Do
- Shift Leadership & Team Oversight: Act as the "Manager on Duty" for the 10:00 AM – 6:00 PM EST block. You will supervise the administrative team and coordinators on shift, ensuring tasks are completed accurately and providing the support they need to succeed. Oversight will be done remotely, with occasional in-person meetings in the DMV area.
- Event Leadership: Serve as the key point person and operational lead for annual in-person events, such as Camp Callback. You will bridge the gap between digital operations and live experiences, ensuring these high-stakes events run smoothly from a logistical and administrative standpoint.
- Operational Excellence: Oversee the daily flow of all coaching sessions, classes, and digital programs. You are responsible for ensuring every session launches on time with the correct resources and serving as the primary point of escalation for any operational issues.
- High-Touch Client Relations: Serve as the senior point of contact for families and students during our peak evening hours. You will handle complex inquiries and scheduling conflicts with a "concierge-style" approach to customer service.
- Systems Optimization: Audit and refine internal workflows—including CRM data, scheduling, and billing—to improve efficiency across the administrative team and prepare the company for further scaling.
- Managerial Development: This is a growth-track role. You will work closely with executive leadership to transition from hands-on coordination into strategic project management, with the specific goal of moving into a full Managerial position.