Assistant Property Manager

The Assistant Property Manager (AM) is charged with the day-to-day implementation of those policies, procedures and programs that will ensure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the tenants, environmental health and safety, and quality and positive relationship with the owner.

Assistant Property Manager Job Description Reports To: Team Lead and Owner Purpose

The Assistant Property Manager (AM) is charged with the day-to-day implementation of those policies, procedures, and programs that will assure a well-managed, well-maintained building(s), placing maximum emphasis on positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the Owner’s goals and objectives for the East TX Portfolio consisting of Townview Athens, Malakoff and Legendary apartments 68 units total.

Scope

Operational.Management

The AM is charged with day-to-day operational management of all aspects of the properties to assure maintenance of approved quality standards. The AM shall also prepare, coordinate, and ensure that all fire, life safety and other safety programs are established.

The AM is charged with the management of the work order process for assigned properties.

Property.Maintenance

The AM is charged with the supervision of all maintenance programs relating to the interior and exterior conditions and appearance of the properties and submits to ownership annual documentation of procedures being followed before June 1st each year. The AM ensures that the property is maintained in an appropriate and cost* effective manner. The AM effectively negotiates vendor service and capital improvement contracts subject to final approval for maintenance more than $500.00 must receive approval from Director of

Property Management and Ownership. Make ready time frame of 5 business days must be achieved. Make ready remodeling schedule must be adhered to according to scope of work and contractor time frame commitment. The renovation unit time frame should not exceed 10 business days.

New.Leases―Lease.Renewals―Retention

The AM is responsible for showing vacant properties, creating New Leases, and Lease Renewals. Ten (10) day maximum goal of leasing vacant properties must be achieved. Perform New tenant move-in orientation end review tenant handbook. Maintain monthly retention rates of 65% and occupancy rates of 90+%.

Tenant.Relations

The AM is responsible, always, for a positive and prompt response to requests from building tenants and for the implementation of ongoing contract programs to constantly assess tenant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant and the properties. Follow up on completion times for work orders and ensure tenant satisfaction of work orders. Tenant past due collection efforts are to be addressed daily. Set tenant retention goals with Director of Property Management. Maintain 95% tenant satisfaction based on maintenance requests, tenant issues, etc.

Contract.Services.Administration

The AM is responsible for the selection of contract services, vendor negotiation of service agreements and recommendations to ownership for final approval. AM will monitor vendor performance to assure full compliance with standards established within the service agreement and scope of work and timely completion of contracted work. All contract services agreements must be approved by the Director of Property Management and Ownership.

Planning

The AM shall develop and administer the Property Operating Budget, subject to the approval of the Director of Operations, for the property.

Financial.Management

The AM is responsible for the day-to-day financial management of the properties and

maintenance of all necessary financial records and files and timely submittal and payment

of invoices, all bills, receipts, and tenant payments are accurately posted monthly. late fees incurred by property or incomplete documentation may result in forfeiture of any bonus compensation.

Public.Relations

The AM shall maintain a positive image of himself/herself, the property, Waller Group Property Management LLC, and the client always in the community. The AM is responsible for reputation management of the property and maintains better than average reputation management among the key online directories and property for rent searches.

Personal.Development

The AM is expected to implement, control, and become thoroughly conversant with, and be knowledgeable of (but not limited to), the following aspects of Property Management:

• Tenant Relations

• Contract Service Administration

• Maintenance Engineering and Preventative Maintenance

• Energy Management

• Accounting and Finance

• Budgeting

• Security, health, safety, property protocols, policies and policy administration, documentation and enforcement.

• Emergency Procedures

• Policy Manual and Administration

• Employee Relations

• Tenant Rent Collections and reputation management

• Tenant Improvements/Capital Remodeling Projects

• Business Plan and Property Operating Budgets

Summary

In the execution of the responsibilities, the AM is held accountable for his/her independent action(s), within the guidelines of the Position Description, Property Operating Plan and Budget, with primary emphasis on visible, hands-on management of the properties.

To facilitate good communication and meet other job requirements, the manager shall be required to use a cellular phone always to respond promptly to emergencies or for other vital communications, except when prior arrangements have been made and approved for vacations or other time off.

The AM may need to make use of their personal vehicle for work related duties; therefore, the manager shall maintain a current driver’s license in the state of employment and shall always maintain appropriate insurance.

Fuel card use is permitted with approved mileage to support gas/$/gallon on payroll submission.