Assistant Restaurant Manager

Assisting the Restaurant manager in coordinating and overseeing the constant adherence to service standards and customer satisfaction. Ensure that both, the required profitability and standards are achieved according to company set goals.

Duties and responsibilities

• Plan and organize Restaurant services while ensuring that the guests are satisfied and accommodated.

• Able to maintain a friendly yet unobtrusive manner with all guests when greeting them and throughout their dining experience.

• Able to observe daily conditions of the physical facility and equipment in the Restaurant.

• Assist the Restaurant manager to prepare staff schedules which allow appropriate service while controlling labor costs and overtime.

• Ability to circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is up to the guest’s satisfaction.

• Conduct pre-meal meetings on a daily basis. Participate in ongoing training of Employees to ensure that Employees continue to improve performance.

• Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures.

• Assists when submitting sales reports , fill out necessary requisitions and control distribution of necessary supplies.

Skills and abilities

• Able to speak, read, write, and understand the primary language(s) used in the workplace.

• Good communication skills, both verbal and written.

• Able to learn and perform all essential job functions accurately and safely.

• Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests.

• Auditory and visual abilities to observe and detect signs of emergency situations.

Supporting functions

• Regular attendance in conformance with the company’s standards.

• Due to the cyclical nature of the industry, Employees may be required to work varying schedules to reflect the business needs of the property.

• Upon employment, all Employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate organisation’s rules and regulations will be subject to disciplinary action that may lead to termination of employment.

• Respond quickly and properly in any Restaurant emergency situation.

• Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.

• The ability to perform other tasks or project as assigned by Cipriani Management.

Working conditions

Most work tasks are performed indoors. Temperature is moderated and controlled by facility environmental systems.

Physical requirements

• Able to stand and exert well-paced mobility for an extended period of time.

• Able to lift up to 25lbs. and on a regular and continuing basis.

• Able to bend, stoop, kneel, reach, push, pull, twist, walk, crouch, squat and stretch to fulfill tasks.

• Manual dexterity required to use and operate all necessary equipment.

• Talking, hearing and seeing (vision) occur continuously in the process of communicating with guests, Supervisors and other Employees.

Intent & Function of the job description

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate.

Education: Hospitality degree or equivalent education preferred.

Experience Required: Minimum 7 years of experience required in managerial post.