Assistant Retail Store Manager - Facilities

Position: Assistant Retail Store Manager - Facilities

Location: Traverse City, MI

Summary of Position:

To provide overall support to the Retail Store Manager.

Summary of Duties: As with any job, other duties may be assigned as appropriate.

• Assists with the training of staff by reviewing and revising orientation to products and sales training materials; assists with delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.

• Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.

• Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

• Promotes sales by demonstrating merchandise and products to customers.

• Provides information, identifying and investigating customer complaints and service suggestions.

• Maintains professional and technical knowledge by attending internal workshops.

• Contributes to team effort by accomplishing related results as needed.

• Maintains store organization for efficient opening and closing.

• Leadership, management and accountability over retail staff

• Manages all cleaning and housekeeping throughout the store, both regularly and as required.

• Performs necessary maintenance around the retail store and/or connects with the required vendors to ensure maintenance is handled in a timely manner.

• Maintains parking areas, including problem-solving issues that arise and paying fees as needed.

• Maintains all equipment throughout the store to ensure proper functioning, such as the ice machine, dishwasher, walk-in fridge, freezer, etc.

Essential Job Duties:

To assist the Retail Manager as directed in accomplishing operational and customer service-oriented tasks and responsibilities. Take ownership, responsibility and to be accountable. Continuous enforcement of Cherry Republic customer service expectations through example. Strong desire to provide quality customer service with a positive attitude.

Non-Essential Job Duties:

Pitching in where needed in preparing the property for each season (raking, shoveling, sweeping, and operating lite equipment). Ability to be on feet for more than 75% during any given shift with 25% of the time performing other tasks (i.e., stationary position at computer). Willingness to provide manual labor as needed with the ability to lift 50 lbs. Promote a positive work atmosphere while working as part of a team to continually improve Cherry Republic as a “must see” part of Northern Michigan.

Supervisory Responsibilities:

Serve as lead person for retail staff when Manager is not available. Assists with recruitment of staff, training, scheduling, inventory as needed. Not to be constrained by a desk as this position has you up and moving and interacting with staff and customers.

Skills You Need:

Excellent communicator, organized, ability to sell to a customer’s needs, able to delegate

responsibilities and follow through to ensure tasks are completed and goals are met or exceeded. A self-starter who can anticipate the needs of the company and Retail Store Manager. Results driven!

Qualifications for Your Job:

To perform this job successfully, you must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability you are

required to possess. Reasonable accommodations may be made, should you have a disability, to allow you to perform the essential functions.

Educational Requirements:

Associate or bachelor’s degree from a two year/ four-year College or University; or three years related experience and/or training; or equivalent combination of education and experience.

Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from groups of clients, customers, managers and the general public.

Mathematical Skills – Ability to calculate figures and amounts such as cost of goods sold,

appropriate product price mark-ups proportions, percentages. Ability to apply concepts of basic algebra and make change.

Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete.

variables in situations where only limited standardization exists. Ability to communicate

issues accurately and thoroughly to customers and staff.

Computer Skills – To perform this job successfully, you should have knowledge of Microsoft.

office, and mail order software, etc.

Physical Skills - Ability to be on foot for long periods of time walking on sales floor with the stamina to stand stationary when working the POS system; cashiering. Frequently lifting 25 lbs or more throughout an 8-hour shift. Must be able to reach, bend, crouch, and use a ladder and tools to create displays. Frequent bagging and gift boxing when cashiering. Occasional outside maintenance is required (i.e. snow shoveling, sweeping).