Assistant Store Manager - Sales and Services

The Assistant Store Manager – Sales & Service is a key leadership role at KENT, focused on delivering an exceptional customer experience and driving overall store performance within a dynamic, multi‑business retail environment.

Kent stores operate as several distinct yet interconnected businesses under one roof. In addition to our core home improvement retail operation, our stores support a strong Pro‑focused business and deliver Install Sales solutions—each with unique customer needs, sales approaches, and operational considerations. In this role, you will support how these business lines work together by ensuring consistent execution, strong collaboration across departments, and a seamless customer experience.

This role oversees several customer‑facing departments, including Lumber & Building Materials, Flooring, Kitchen & Bath, Appliances, the Project Centre, and the Cut Shop. You will be responsible for achieving financial goals, supporting leadership and associate development, and fostering an inclusive, engaged workplace culture. Success in this role requires the ability to manage complexity, balance competing priorities, and lead teams across multiple revenue streams while maintaining strong operational standards.

This role offers a competitive salary with eligibility for annual bonus incentives tied to leadership, operational excellence, and collaborative success.

• Monitor and evaluate sales performance across customer‑focused departments, applying financial insight and business judgement to drive results across Retail, Pro, and Install Sales.

• Support cross‑department execution by partnering with the Store Manager, Office Manager, and Department Managers to align sales, inventory, and staffing priorities.

• Ensure departmental operations consistently meet safety standards and regulatory requirements.

• Identify and implement process improvements that enhance efficiency, service delivery, and customer experience.

• Lead change initiatives through clear communication, training, and hands‑on support to ensure team alignment.

• Promote a culture of safety by actively participating in Health & Safety initiatives and supporting compliance.

• Build strong, respectful relationships across teams, encouraging collaboration and shared accountability.

• Use technology effectively to support daily operations, including Microsoft Office (Excel, Word, Outlook), Kronos for timekeeping and scheduling, and D365 for sales processes, customer interactions, and inventory tracking.

• Minimum of 5 years’ experience in retail leadership or management

• Experience with inventory management and building materials considered an asset

• Demonstrated commitment to working in a safety‑conscious environment

• Knowledge of employment standards and HR practices

• Strong decision‑making skills with the ability to assess broader business impacts

• Proven ability to lead in a fast‑paced retail environment using critical thinking and business insight

• Forward‑thinking, continuous‑improvement mindset

• Excellent communication skills with the ability to adapt messaging for diverse audiences

• Strong organizational skills and attention to detail

• Commitment to providing outstanding customer service

• Proficiency with Microsoft Office, Kronos, and D365 systems

What we Offer

• Wellness Program

• Employee and Family Assistance Plan

• Employee Discounts

• Medical, Dental, Vision, RRSP Matching, and PTO benefits

• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization