Assistant Store Manager - Via Del Babiuno, Rome

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.

RESPONSIBILITIES

Sales & Service Leader

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps

• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

• Continue to build the client relationship daily with our customers

• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager

• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)

• Future planning workflow business needs to protect optimal performance

People Leader

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do

• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team

• Establish internal & external pipeline through succession planning and recruitment strategy

• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager