Assistant Venue Manager (NYC)

Original X Productions (OGX) (responsible for The FRIENDS™ Experience, and other experiences), will be operating an interactive walk through experience in the area. OGX is looking for an Assistant Venue Manager to help lead a world-class team in delivering an unforgettable guest experience.

Job Summary:

This position will be responsible for supporting all aspects of ensuring exceptional guest experience is delivered, and running an efficient day-to-day operation. The Assistant Venue Manager will partner closely with the Venue Management Team to execute staffing plans, recruitment and hiring, training, vendor coordination, and daily operational flow. This role plays a key role in ensuring operational excellence, maintaining the physical space, and delivering a best-in-class Guest experience. The ideal candidate leads by example, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience onboarding and payroll processing, values creating a positive and fun work environment, and has excellent communication skills.

This role is focused on execution and daily operations, working with the Venue Manager who maintains overall ownership of business performance and strategy.

Responsibilities:

• Support the Venue Management Team in overseeing the overall on-site operations, ensuring operations run efficiently and within budget
• Lead and support department teams in executing daily operations, providing guidance, coaching, and support while fostering a positive and accountable team environment
• Support the recruitment, interviewing, and hiring of operational staff and vendors including experiential teams, box office, exhibit services, and other key roles
• Demonstrate a strong understanding of labor scheduling models, ensuring appropriate staffing levels while balancing operational needs and team member experience
• Oversee on-site day-to-day operations including ticketing, POS management, attraction operations, guest services, retail, cafe, security, custodial services, on-site marketing, groups & events, photo operations, and overall guest flow
• Support the exhibit services team in maintaining the physical space, including routine maintenance, touch-ups, and ensuring a consistent, high-quality guest environment
• Assist in managing inventory including staff uniforms, cleaning supplies, and operational materials
• Ensure compliance with all company policies, procedures, and health and safety protocols to maintain a safe and clean environment for guests and team members
• Respond to guest concerns and complaints with professionalism, ensuring timely resolution and a positive guest experience
• Serve as the primary point to support vendor coordination and maintain strong working relationships with third-party partners