Assistant Vice President & Program Head - Affluent Sales - Insurance - IIM/ISB/MDI/FMS

Experience: 12-20years

Key Responsibilities / Key Deliverables:

• Execution & Cross-Functional Collaboration:

• i. Execute the strategic vision for the AFFLUENT program, collaborating with Products, Underwriting, Operations, Business MIS, and Training & Content teams to deliver solutions.

• ii. Drive cross-functional projects such as product innovation and digital platform enhancements to align with affluent client needs and market trends.

• Distribution Channel Management:

• i. Build strong relationships with distribution channels (e.g., Agency, Axis, YBL, DSF, Strategic Alliances) to expand program outreach and client acquisition.

• ii. Engage with distribution channels to co-create campaigns across Marketing and Sales, impacting sales outcomes.

• Training & Development Liaison:

• i. Act as the key stakeholder for training and development initiatives within the Affluent business.

• ii. Ensure all teams are equipped with the necessary skills and knowledge to excel.

• iii. Design training modules along with DCC to build distinctive competency for sellers across: a. Affluent Domestic Indians, b. Non-Resident Indians (NRI), c. Business Insurance Segment.

• Product Innovation & Digital Projects:

• i. Partner with Product and Underwriting teams to design customized life insurance solutions for affluent customers.

• ii. Oversee digital projects such as: a. Funnel Management, b. Client Servicing Portals, c. Portfolio Reviews, d. Enhance customer experience and operational efficiency for both sellers and customers.

• Performance Management:

• i. Prepare management review reports.

• ii. Analyze program KPIs with respective channels.

• iii. Present actionable insights to senior leadership.

• iv. Provide timely analysis and insights to channels for proactive diagnosis of issues and corrective action.

• v. Create forums at national platforms to recognize high-performing channels and sellers.

• Operational Excellence & Bottleneck Resolution:

• i. Work with Operations to streamline policy issuance and claims processes.

• ii. Identify and resolve bottlenecks to ensure seamless service delivery.

• iii. Ensure compliance with IRDAI regulations and internal policies.

• iv. Collaborate with Legal and Compliance teams to mitigate risks and improve program efficiency.

• Engagement Rhythm, Governance & Calendar Management:

• i. Define and implement a channel-specific engagement rhythm calendar.

• ii. Drive key performance indicators at the beginning of every month.

• iii. Ensure execution, monitoring, visibility, and regular updates.

• Data Management & Data-Driven Decision Making:

• i. Oversee creation and management of comprehensive dashboards.

• ii. Develop work plans.

• iii. Gather and generate relevant data.

• iv. Conduct detailed analysis.

• v. Formulate actionable recommendations to improve business outcomes.

Measures of Success:

• Timely and reasonable estimation of sales and related key metrics.

• Achievement of key objectives of New Growth Verticals.

• Timely and quality deliverables.

• Consistency, accuracy, and TAT adherence.

• Process improvements.

• High-quality performance reports.

• Effective project management.

• Process improvements through digital interventions.

• Timely execution of all digital projects.

Key Relationships:

Internal Stakeholders:

• Top Leadership

• Axis Team

• Proprietary & Partnership Teams

• Strategy Team

• Product Team

• Marketing Team

• Operations Team

• MIS & Reporting Team (BIIG)

External Stakeholders:

• NA

Key Competencies / Skills Required:

• Strong analytical skills.

• Ability to understand the big picture.

• Excellent communication and presentation skills.

• Ability to express ideas clearly and persuasively.

• Strong planning and organizational skills.

• Effective at planning and organizing activities for self and team.

Desired Qualification & Experience:

• Minimum 6-10 years of experience in the BFSI, preferably Life Insurance industry.

• MBA from a Top-Tier College.

• Proven experience in translating strategy into execution.

• Experience managing cross-functional relationships independently.

• Excellent communication skills with the ability to connect and inspire colleagues at all levels.

• Ability to manage ambiguity and change.

• Strong project management skills.