Assistant Waiter:MSC cruises

You are required to:

• Read, understand and implement the Mission Statement of the Company.

• Read, understand and follow the MSC Crew Regulations ensuring all personnel in the Housekeeping

department have copies, and comply accordingly.

• Wear the complete prescribed uniform and name badge as specified in Company Standards,

complying with regulations relating to tattoos, hair and body decorations.

• Attend and participate as required in all emergency drills, carry personal emergency card, and

understand emergency duties.

You are responsible for the following duties:

o To wash your hands every time you enter the galley, after handling soiled flatware, or at any other

time you may have contaminated them.

o To ensure that all Company Food Safety and sanitation regulations are followed at all times and in all

cruise areas.

o To see and understand the showplates arranged in the galley by the Chef before every meal.

o To assist the Waiter to provide a high standard of food service to Guests at a specific Station in the

Restaurant, and when assigned, to a duty at any Buffet (breakfast, lunch or evening).

o To attend training sessions when required by the Maitre dHotel

o To report any Guest problems and/or complaints to the Waiter immediately.

o To regularly (daily) shower, shave, and have short, neat hair, no hand jewellery except one plain ring

and a watch. Always wearing clean and pressed uniform with name-badge, and using deodorant, and

not carrying cigarettes or cellular telephones on duty.

o To maintain cleanliness and sanitation of Waiter Station, tables and chairs, carpet and fixtures.

o To attend all restaurant meetings as required by the Maitre dHotel.

o To be on station (place of work) 15 minutes before the start of duty.

o To be standing when Guests arrive, helping them by pulling out chairs.

o To ensure the napkin is placed, be familiar with bread selection of the day and serve the bread and a

clean menu in the correct language offered after Guests have sat down.

o To ensure Guests are never rushed, or made to feel that they are being rushed.

o To study and understand all menus in all languages