Assistant Workplace Manager
- Compensation
- SGD 4.8K–SGD 6K / mo
- Location
- Singapore
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelors in related field and work experience 3-5 years, 3 of which should be related to all aspects of workplace (FM) delivery at account level.
- Excellent time management and communication skills.
- Sales skills and ability to build productive business relationships
- Ability to manage multiple projects independently
- Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
- One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
- MS Office / Lark / Google Workspace equivalent proficiency
Full description
The Assistant Workplace Manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites.
Provide and manage a comprehensive and consistent range of services across the site(s) with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent workplace experience (soft services) & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.
What your day-to-day will look like:
Transforming to the Workplace Team of the future
- Introduce technology and digital platforms to enable Workplace team to be AI-forward
- Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
- Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile
Facilities Operations
- Manage & oversee Workplace services (Soft & Hard) as part of the scope delivered
- Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
- Transforming to the Workplace Team of the future
- Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
- Review operational SOP’s & propose / make changes as part f continuous improvement
- Manage minor projects / Churn in the office
- Able to liaise with any local / government agencies as part of operations
- Able to liaise with Landlord on lease management and contractual services delivered
Human Experience
- Deliver the account’s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus