Associate D365 & Power Platform Technical Support Consultant

The role

You'll support and enhance customer solutions across Dynamics 365, Dataverse and the Power Platform, delivering configuration, development, troubleshooting and service improvements within a Managed Services environment. Taking ownership of work from investigation and requirements gathering through to testing, deployment and resolution, you'll work closely with customers and colleagues to deliver high-quality outcomes, resolve live service issues and contribute to service performance, customer satisfaction and continuous improvement.

What will I be doing?

Deliver customer changes, enhancements and fixes across Dynamics 365 and the Power Platform.

Gather requirements, assess impacts and provide estimates, updates and recommendations.

Build and support Dataverse solutions, apps, workflows and automations.

Investigate and resolve application, integration, permissions and data-related incidents.

Own tickets and change requests through to completion, maintaining accurate documentation.

Test, deploy and troubleshoot solutions across development, UAT and production environments.

Provide technical support and guidance to customers via calls and support tickets.

Work with Microsoft, third-party vendors and internal teams to resolve complex issues.

Create technical documentation, knowledge articles and handover materials.

Contribute to continuous improvement and knowledge sharing across the team.

What will I bring to the role?

Essential Experience:

Hands-on experience supporting and enhancing Dynamics 365 and Power Platform solutions.

Strong knowledge of Dataverse, model-driven apps, security roles and business process automation.

Experience building and troubleshooting Power Automate flows and Power Apps.

Ability to diagnose and resolve application, integration, permissions and data-related issues.

Understanding of Dynamics 365 applications such as Sales, Customer Service, Field Service or Customer Insights.

Knowledge of solution management, testing and deployment processes.

Experience delivering technical changes from requirements through to implementation and documentation.

Desirable Experience:

Experience with JavaScript, FetchXML, C# plug-ins or Dataverse APIs.

Exposure to Azure services, integrations and Azure DevOps.

Experience with Power BI, Power Pages or Copilot Studio.

Understanding of Power Platform governance, administration and licensing.

Experience working within a managed services or ITIL-aligned support environment.