Associate Director, Business Development

About us @Symphony

Secure. Connected. Intelligent.

Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.

Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.

Role Description:

The Associate Director, Business Development works in partnership with executive leadership to set goals, refine targets, and drive enterprise sales strategies. Accountable for operational effectiveness and end-to-end execution of business development initiatives, this role makes final implementation decisions and delivers results through leading and developing team members.

Working dynamically across the financial services sector, you will establish the company as a premier communications provider within the financial marketplace. You will build high-impact relationships with traders, brokers, finance managers, operations specialists, and technologists—applying our technologies to solve workflow challenges and drive long-term user growth. This role interacts regularly with C-suite and senior leadership to influence corporate policy, manage departmental resources, align cross-functional teams (Product, Finance, Legal, Marketing), and represent customer needs to shape future product offerings.

Responsibilities:

• Revenue Generation & Account Strategy: Achieve or exceed assigned targets by developing go-to-market strategies, building pipeline, establishing new accounts, and expanding existing revenue streams across strategic financial services clients.

• People Leadership & Team Development: Provide direct leadership, coaching, and real-time performance management to sales team members to drive engagement, retention, and skill growth.

• C9 Cross-Functional Alignment: Work closely with the wider C9 team to standardize and market the service portfolio. Collaborate directly with client support, training, and product management teams to ensure seamless customer support and represent user needs for product enhancement.

• Market Positioning & Competitor Intelligence: Drive market awareness, acquire and communicate industry trends and competitor intelligence, and position our technology solutions across new and existing markets.

• Operational Governance & Reporting: Maintain accurate account plans, manage departmental budgets, provide executive reporting, and negotiate key commercial vendor/customer agreements.

• Travel: Travel as required.

Required Qualifications:

• Education: Bachelor's or Master’s degree in Business Administration, Finance, or a related field.