Associate Director, Customer Engineering & Delivery
- Compensation
- Not disclosed
- Location
- Dallas, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Not specified
- Posted
Skills
Must have
- Key Responsibilities
- Client & Account Leadership
- ● Manage a large-scale client portfolio, spanning data and product engineering engagements.
- ● Own client relationships end-to-end — client partners, enterprise architects, IT Directors, and C-level executives (CDOs, CTOs, CIOs).
- ● Act as a trusted advisor: able to articulate technical issues and trade-offs in a way that resonates with both technical and executive stakeholders.
- ● Mine the account for new opportunities and establish new stakeholder connections, growing the relationship organically through delivery credibility and insight.
- ● Travel to client locations periodically, as needed by the engagement.
- Commercial & Account Management
- ● Own account P&L; drive revenue growth and optimize gross margin across the portfolio.
- ● Track budgets closely across all engagements within the account.
- ● Manage a mix of Fixed Bid (FB) and Time & Material (T&M) engagements.
- ● Lead estimation and proposal efforts, including scoping, pricing, and solutioning for new and expanding work.
- ● Present business strategies, data architectures, and technical solution approaches directly to customers.
- Technology & Delivery Leadership
- ● Oversee delivery of data analytics, data engineering, and data science projects, ensuring quality and business impact.
- ● Oversee delivery of product engineering solutions across web, desktop, and cross-platform technologies.
- ● Guide solution architecture and technology selection at a decision-making level by partnering closely with architects.
- ● Work experience with modern cloud platforms — Microsoft (Azure/Fabric), Snowflake, or AWS.
- ● Work experience with modern web technologies (e.g., Angular and React).
- ● Work experience with agentic AI approaches and frameworks (e.g., Microsoft Agent Framework, LangChain).
- ● Navigate ambiguous or evolving requirements and help drive product direction where needed.
- ● Ensure delivery discipline across large teams using structured methodologies (e.g., SAFe) and sound project delivery practices generally.
- People & Organizational Leadership
- ● Build, lead, and grow large, multidisciplinary delivery teams.
- ● Demonstrated, proven experience in people management, client management, and stakeholder management.
- ● Represent the organization's technical capability externally — e.g., conducting technology webinars or similar thought-leadership activities.
- ● 12+ years of Industry experience
- ● At least 4+ years of experience leading large teams delivering multiple projects for one or multiple customers.
- ● Proven, substantial experience managing large client accounts/portfolios, including account P&L ownership, revenue growth, and gross margin optimization.
- ● Experience handling both Fixed Bid (FB) and Time & Material (T&M) engagement models.
Full description
**About
The Company:**
iLink is a Global
Software Solution Provider and Systems Integrator, delivers
next-generation technology solutions to help clients solve
complex business challenges, improve organizational
effectiveness, increase business productivity, realize
sustainable enterprise value and transform your business
inside-out. iLink integrates software systems and develops
custom applications, components, and frameworks on the latest
platforms for IT departments, commercial accounts, application
services providers (ASP) and independent software vendors
(ISV). iLink solutions are used in a broad range of industries
and functions, including healthcare, telecom, government, oil
and gas, education, and life sciences. iLink’s expertise
includes Cloud Computing & Application Modernization, Data
Management & Analytics, Enterprise Mobility, Portal,
collaboration & Social Employee Engagement, Embedded
Systems and User Experience design
etc.
What makes iLink
Systems' offerings unique is the fact that we use
pre-created frameworks, designed to accelerate software
development and implementation of business processes for our
clients. iLink has over 60 frameworks (solution accelerators),
both industry-specific and horizontal, that can be easily
customized and enhanced to meet your current business
challenges.
Requirements
Key
ResponsibilitiesClient & Account Leadership**
● Manage a large-scale client
portfolio, spanning data and product engineering engagements.
● Own client relationships
end-to-end — client partners, enterprise architects, IT Directors, and C-level
executives (CDOs, CTOs, CIOs).
● Act as a trusted advisor: able
to articulate technical issues and trade-offs in a way that resonates with both
technical and executive stakeholders.
● Mine the account for new
opportunities and establish new stakeholder connections, growing the
relationship organically through delivery credibility and insight.
● Travel to client locations
periodically, as needed by the engagement.
**Commercial & Account