Associate Director, Policy Hub (Malaysia, India)

Job SummaryThis role could be based in Malaysia or India. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

• This role supports Compliance, Financial Crime and Conduct Risk (CFCR) Policy SME as part of the Policy Hub based in Kuala Lumpur. The role holder will be part of the team that enables the administration of Framework, Policy and Standard documents and ensuring that the Enterprise Risk Management Framework (ERMF) and Framework and Policy Governance Standards (FPGS) are adhered to.

• The Policy Hub follows a Single Point of Contact (SPOC) model aligned to each Policy Owner delegate although the SPOC may consist of more than one individual. This ensures clear accountability and stream-lined communication.

• The role holder will work in close alignment with the key stakeholders and their teams to ensure value is delivered to expectation and there is transparency in prioritisation of BOW and resource alignment.

Key ResponsibilitiesStrategy

• Key contributor to the development of the function’s vision and purpose, transform the Bank through professionalising regulatory policy and framework should be managed, and progressively guide all parties involved to perform their roles more effectively and efficiently
• Key contributor in the operational design and implementation of the structural buildout of managed services to ensure the business case benefits are realised.
• Keep abreast of industry and internal insights to optimise the Group’s effectiveness and efficiency to manage the regulatory policy and framework.
• Key contributor in supporting the Policy Teams in Managing Regulatory Change lifecycle.
• Leading a team within Policy Hub

**Processes
Regulatory Change:**

• Support the Policy teams in the review of draft and final regulations for less complex regulatory changes
• Engage and co-ordinate with relevant stakeholders’ responses on impact assessment on draft and final rules for recording within the Tool.
• Support the completion of OBR prior to handoff to 1LOD for implementation and assist preparation of materials required for the Regulatory Change Working groups.
• Co-ordinate with respective Coverage teams to obtain regular updates on status and/or non compliance issues as part of 1LOD implementation.

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Policy Design, drafting and consultation

• Draft and update Policies/Standards/Addenda/Dispensations.
• Support the consultation process as directed by Policy Owning teams

Policy roll-out and implementation

• Develop and execute communications and training plans.

Compliance monitoring

• Monitor risk oversight reports and other types or management information, and highlight the salient points for Policy Owner review.

Policy review and maintenance

• Ensure adherence to policy management requirements.
• Oversee the execution of GovPoint administration requirements on behalf of Policy Owners.
• Provide advice and support to stakeholders in 1LOD and 2LOD on the Policy Management process.
• Provide bespoke services to Policy Owning teams

Framework and Policy management administration

• Oversee the maintenance and creation of distribution lists and sharepoint sites
• Oversee the execution of RCSA process including consolidate RCSA results and engage relevant stakeholders to remediate on RCSA exceptions
• Management of the consultation pipeline, annual effectiveness review and refresh of RCSA guidance through engagement with relevant stakeholders.

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People & Talent

• Provide leadership to the Policy Hub team in GBS Malaysia and Bangalore to deliver on the team’s book of work. The team follows a SPOC model aligned to each Policy Owner delegate.
• Uphold and reinforce the independence of the CFCR function from those whose primary responsibility is to maximise short term revenues and profits.
• Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Instil an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are second nature.
• Promote the culture and practice of CFCR standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.
• Responsible for building a culture of good conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Provide ongoing training and development, as appropriate, to the Policy Hub team in Bangalore/Kuala Lumpur to ensure that team members are competent, suitably skilled and qualified for their roles, and ensuring that they have effective supervision in place to mitigate any risks.

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Risk Management

• In addition to the core risk management responsibilities of the role set out above, the role holder must act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to management and through the relevant committees.
• Escalating serious regulatory breaches or where risk appetite has been breached to senior management for regulatory notification as appropriate.

Governance

• Ensure there are appropriate dashboards and metrics to have oversight and governance of the key risk and the associate controls are effective.
• Adhere to the agreed risk escalation matrix
• Within the Group’s overall Risk Management Framework, support the Policy Teams in establishing and maintaining appropriate risk-based Compliance frameworks in relation to the regulatory change projects for identifying, assessing, managing, monitoring, mitigating and reporting compliance (including regulatory and financial crime) risks across the Group’s businesses and functions.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CFCR Framework & Policy Team
• CFCR Policy Owners
• CFCR Standard Owners
• CFCR Advisory / Coverage Teams (Group, Regional and Country)
• ERM team (including Risk Pod / GovPoint team)

Skills and Experience

• Results orientated, with attention to detail
• Inter-personal skills; comfortable in building relationships
• Written and oral communication skills
• IT fluent - competency in e.g., MS Word, Excel and PowerPoint, Copilot
• Self-motivated, driven, able to operate in fast-paced environment
• Problem identification skills, analytical, solution oriented
• Risk & control assessment

Qualifications

• Bachelor’s degree qualification and at least 7-10 years of experience in financial services with a specialisation in policy and frameworks, or Risk Management, Regulatory Affairs and Governance in a similar Bank or a Global Financial Institution

• Proven experience in managing regulatory change programs or projects.

• Strong understanding of Financial Regulations (AML, Prudential, Conduct, Data Protection, ESG… etc).

• Strong stakeholder engagement and influencing skills, with the ability to communicate complex requirements clearly.

• Excellent analytical, problem solving and project management skills.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• Flexible working options based around home and office locations, with flexible working patterns.

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.