Associate IT Support Engineer

iSoftStone, Inc. is seeking an Associate IT Support Engineer to Join our Team

in Palo Alto, California!

*This is a long-term contract role which will be 100% onsite in Palo Alto, CA.*

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. *

RESPONSIBILITIES:

Daily IT & Network Operations
-Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.
-Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).

Employee Technical Support (L1/L2)
-Act as the primary point of contact for IT issues, providing direct on-site support for office staff.
-Resolve hardware, software, and system access issues in a timely manner.
-Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.

Asset Management & Vendor Coordination
-Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
-Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.

Data Backup & Basic Security
-Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
-Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

QUALIFICATIONS:

• Five+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration.

Proficiency with troubleshooting Windows and macOS operating systems.

• Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
• Experience managing cloud-based office suites (O365 or Google Workspace).
• Experience with SaaS application administration, including user provisioning, access management, permissions, configuration, and day-to-day application support.
• Ability to coordinate support for specialized functions, such as meeting room and AV support, when appropriate.
• Strong communication and interpersonal skills, with the ability to effectively support users, explain technical concepts clearly, and provide professional, responsive customer service.
• Bilingual in Chinese/Mandarin is strongly preferred.