Associate Manager - Supplier Management & Commercial Insights

Working Location: Kai Tak office

Employment Duration: Permanent

Responsibilities

• Drive standard non-software renewals and commercial workstreams, including option assessment, stakeholder alignment and recommendation development

• Support the governance and performance management of Professional Services and Near-shore Development Centre (NDC) suppliers by driving supplier utilisation reviews, vendor selection, onboarding/offboarding processes, SLA tracking, and cost avoidance initiatives to ensure effective supplier delivery and commercial value

• Support major service renewal preparation, such as Device-as-a-Service (DaaS), by consolidating requirements, service evidence, user feedback, demand assumptions and operational risks

• Monitor spend, analysis demand trends and delivery performance, identifying opportunities to drive budget discipline, optimise expenditure and maximise commercial value

• Drive automation in process, reporting and data-quality improvements to strengthen operational efficiency, governance and transparency

• Coordinate monthly Digital Opex forecasting, budget tracking, reconciliation and risk/opportunity management activities

• Explore and consolidate market intelligence and provide relevant insights on supplier trends, commercial models, pricing benchmarks and emerging market developments to support strategic decision-making

• Manage supplier performance review activities, including service issue follow-up, risk mitigation and continuous improvement actions

• Prepare presentation materials, analysis and action tracking for benchmarking, business-case reviews and commercial improvement initiatives

Requirements

• Bachelor's degree in Business Management, Commercial, Information Technology, or a related field

• At least 5 years of experience in supplier management, commercial management, procurement, finance, contract management or technology operations

• Excellent understanding of supplier and contract management, including SLA tracking, performance review, renewal support and risk follow-up

• Experience in process improvement and applying AI tools to automate and streamline workflows, enhance reporting and operational efficiency, and support requirements gathering, data quality, governance and user adoption

• Strong stakeholder management and influencing skills, with the ability to build alignment across stakeholders effectively, and constructively challenge senior stakeholders where appropriate to achieve desired business outcomes