Associate Operations Analyst

Overview of Position

The Associate Operations Analyst supports client and community onboarding for Assurant’s Renters business, helping move requests from intake through production launch. In this role, you will configure information across internal systems, coordinate with Business, Operations, and IT partners, test solutions, troubleshoot issues, and help ensure each implementation is accurate and delivered on time.

This is an excellent opportunity for an early-career professional who is highly organized, detail-oriented, comfortable working in a fast-paced environment, and interested in developing skills across operations, systems, testing, analytics, and stakeholder management.

What makes us different?

• Your work has direct business impact: faster, accurate onboarding helps communities go live and supports premium growth.

• You will gain cross-functional exposure by partnering with Business, Operations, IT/development, and Global Housing leaders.

• You will receive structured, hands-on training from the manager and experienced team members.

• You can build practical experience with operational analytics, testing, troubleshooting, process improvement, and production support.

• You will join a collaborative team that encourages questions, recognizes improvement ideas, and supports long-term career development within Assurant.

What will be my duties and responsibilities in this job?

• Support the end-to-end onboarding of clients and communities, from request intake through production launch.

• Review onboarding requests and accurately configure community and client information across multiple internal systems and applications.

• Manage tickets, priorities, and deliverables while meeting service-level expectations and escalating risks or blockers early.

• Partner with Business, Operations, IT/development, and other internal teams to clarify requirements and resolve implementation or production issues.

• Perform user acceptance testing, regression testing, peer reviews, audits, and maintenance activities to support high-quality launches.

• Troubleshoot service and system issues, identify root causes, recommend solutions, and coordinate timely resolution.

• Maintain clear documentation and status updates, and contribute to onboarding reporting for leadership.

• Participate in daily team huddles, training, knowledge sharing, and continuous-improvement initiatives.

What are the requirements needed for this position?

• Up to 2 years of relevant professional experience in operations, implementation, production support, business analysis, systems support, quality assurance, or a related environment. Equivalent internship or early-career experience will be considered.

• Strong written and verbal English communication skills, with the ability to work effectively with US-based and cross-functional stakeholders.

• Excellent attention to detail, organization, follow-through, and ability to manage multiple requests in a high-volume environment.

• Strong computer literacy and working knowledge of Microsoft Office applications, particularly Microsoft Excel.

• Analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and communicate recommended actions.

• Ability to work with urgency, maintain accuracy under deadlines, and take ownership of tasks through completion.

• Ability to learn new systems, applications, processes, and technical concepts quickly.

What other skills/experience would be helpful to have?

• A bachelor’s degree in Business, Information Systems, Operations, Technology, or a related field, or equivalent relevant experience.

• Exposure to SQL, Postman, SOAP UI, system integrations, APIs, or application-support tools.

• Experience with user acceptance testing, regression testing, requirements documentation, ticket management, or production support.

• Experience in insurance, insurtech, financial services, property-management technology, SaaS, shared services, or another technology-enabled operational environment.

• Experience working with performance measures, service-level agreements, operational KPIs, standard operating procedures, or process-improvement initiatives.

• A collaborative mindset, curiosity, adaptability, and confidence asking questions or escalating issues when needed.

What are the working conditions and physical requirements of this job?

General office demands. This Argentina-based position supports a US business team and requires schedule alignment with US operating hours. The final work arrangement and specific schedule will be communicated during the recruiting process.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

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