Associate Software Engineer
Associate Software Engineer in Bangalore supporting bswift's contact center technology: building and maintaining NICE IVR and digital chat scripts, script-level REST API integrations, and the React/DynamoDB CSR portal, while troubleshooting SQL/NoSQL queries and coordinating with Telephony, Salesforce, and WFM teams.
- Compensation
- Not disclosed
- Location
- Bangalore, India
- Work setup
- Not specified
- Seniority
- Junior
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Software engineering
- Posted
Skills
Must have
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience
- 1-3 years of experience in software development, telephony/IVR scripting, contact center technology, or related technical role
- Familiarity with JavaScript or similar scripting languages, with willingness to learn NICE's proprietary scripting language
- Working knowledge of JSON, including making, integrating, or troubleshooting RESTful API calls
- Exposure to React and DynamoDB, or strong programming fundamentals with willingness to learn
- Basic knowledge of SQL; NoSQL exposure considered an advantage
- Understanding of Agile methodologies, Git version control, and collaborative development workflows
- Strong communication and problem-solving skills with cross-functional collaboration
Nice to have
- Prior exposure to contact center technologies such as IVR, ACD, or digital chat platforms
- Experience or familiarity with the Benefits Administration domain
- Familiarity with quality management tools such as Cresta and their integrations with Salesforce and NICE
- Exposure to automated outbound outreach solutions such as NICE ProactiveXS driven by Salesforce case data
Full description
Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
Position Summary
We are looking for a motivated Associate Software Engineer to support and help build the technology that powers bswift’s contact center operations.
In this role, you will work across telephony and IVR scripting, digital chat, API integrations, Salesforce integrations, and bswift applications, including the CSR portal, to help ensure reliable and seamless client service operations.
You will develop and maintain NICE ACD and Digital Chat scripts, contribute to application development, API integrations, and data queries across multiple systems, and collaborate closely with the Telephony, Development, Salesforce, and Workforce Management (WFM) teams under the guidance of the Technical Lead.
Roles and Responsibilities
IVR & Digital Chat Script Development
Develop and maintain client-specific IVR and Digital Chat scripts on the NICE platform or an equivalent telephony platform, including skill setup and Copilot/agent-assist configurations.
Write, maintain, and troubleshoot script-level API integrations using JSON payloads and RESTful APIs.
Support new client implementations by developing client-specific telephony scripts and verifying that required Salesforce and bswift configurations are complete.
Provide Open Enrollment (OE) support by coordinating IVR and chat script updates and ensuring the appropriate scripts are enabled according to OE timelines.
Application Development & Support
Contribute to the development, maintenance, and enhancement of the UDR CSR portal using React and DynamoDB, including bswift SSO integrations.
Support development teams working on dashboards, chatbots, and portals by providing guidance on the effective use of NICE APIs.
Write and troubleshoot SQL and NoSQL queries across Salesforce, PostgreSQL, SQL Server, and DynamoDB to investigate and resolve backend and end-to-end application issues.