Associate Support Center Analyst (Tier 1)

WHY JOIN BEALLS?

Come join a team rich in tradition that is ready to adapt and evolve with the ever-changing retail landscape! We are a debt free, billion-dollar organization with over 550 retail stores across 20 states. With an eye to the future, we continue to enter new markets and expand on our customer base!

Stable and fiscally savvy, Beall’s has long been an organization that represents tradition, integrity, and ever-changing sustainability. We are led by servant leaders who are genuinely grateful for our contributions every day. Our associates strive to exceed expectations and drive results through empowerment and ownership. Come join a team that brings a people first approach to doing business!

Associate Support Center Analyst (Tier 1)FUNCTION\:

Provide professional technical support and customer service to assist company and vendor personnel in resolving system issues quickly and efficiently.

INTERACTION\:

• Extensive interaction with store, corporate, and distribution center associates via phone providing support.

• Moderate interaction with various people throughout the company, including store personnel and other corporate center departments.

SUMMARY OF DUTIES AND RESPONSIBILITIES [Essential Functions]\:

• Respond to Support Center calls, self-service portal, email, and other support requests from corporate associates, distribution center associates, store associates, and external vendor partners.

• Troubleshoot and resolve technical issues and requests in a fast-paced environment.

• Perform other duties as assigned.

QUALIFICATIONS\:

• At least 6 months’ experience providing great customer service and working with systems in the Bealls Family of Stores.

• Interested in learning company technology and earning technical certifications.

• Must possess excellent written and verbal communication skills.

• Must have excellent organizational skills and ability to multi-task.

PHYSICAL DEMANDS\:

• Must have adequate vision, speech, hearing, and physical ability to perform essential job functions, with or without reasonable accommodations.

• Must have full body rotation and mobility (i.e., bending, stooping, twisting, reaching, etc).

• Must be able to lift and carry at least 50 pounds.

• Must work varying hours and schedules as requested.

For more information, check out\:

www.beallsinc.com

www.beallsoutlet.com

www.burkesoutlet.com

www.homecentric.com

www.beallsflorida.com