Associate System Engineer

In the capacity of Associate System Engineer, you will maintain and support the IT systems, ensure optimal performance and security, and provide Level 2 technical support while collaborating with teams to implement solutions.

Key Responsibilities

• Manage and monitor all installed systems and infrastructure in accordance with company standards and standard operating procedures (SOPs).
• Identify business and technical requirements to define system functionality throughout the service development lifecycle.
• Coordinate testing, validation, and deployment of system designs in collaboration with cross-functional teams.
• Install, configure, and maintain operating systems, application software, and management tools.
• Ensure optimal system uptime, capacity, and performance across environments.
• Execute and track warranty, patching, and support activities.
• Evaluate existing systems and recommend improvements or automation opportunities for enhanced efficiency.
• Provide technical direction and assistance to IT support teams for complex incidents or escalations.
• Deploy and maintain network devices such as firewalls, switches, and access points.
• Oversee the development and integration of customized hardware and software solutions.
• Collaborate with internal stakeholders to ensure quality deliverables and compliance with company policies.
• Provide Level 2 support to the Service Desk and contribute to documentation and knowledge sharing.Required Profile and Qualifications

• Professional certifications such as Microsoft (MCSA/MCSE), Cisco (CCNA), or CompTIA are a plus.
• **Hands-on experience (minimum 2 years) with:

o Networking: Cisco or Sophos technologies
o Servers: Windows or Linux environments**

• Strong technical background in IT systems and infrastructure management.
• Proficient in Active Directory administration.
• Basic knowledge of Backup solutions and data protection processes.
• Fundamental understanding of Networking concepts (routing, switching, firewalls).
• Basic scripting skills (PowerShell, Bash, or Python preferred).
• Experience in system reporting and documentation.
• Fluent in French and English (spoken and written).
• **Valid drivers license