Associate Systems Administrator (R5874)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job DescriptionThis position will be based in our Overland Park, KS office.

The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.

What you'll do:

• Deliver excellent customer service while supporting employees across multiple locations.
• Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
• Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
• Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
• Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
• Support endpoint management and security controls to maintain a secure and compliant computing environment.
• Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
• Maintain accurate asset records and software licensing information using IT service management and asset management tools.
• Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
• Create and maintain technical documentation, standard operating procedures, and knowledge base content.
• Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
• Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.