Associate Technical Support Representative

We're Hiring: Associate Technical Support Representative! Job Summary:

As an Associate Technical Service Support Representative, you will work directly with POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues.

Typical support calls are related to:

• Basic network connectivity
• Basic Windows user settings and configuration
• POS (point-of-sale) software application support
• Software Upgrades
• File sharing

Qualifications/Educational Requirements:

• At least 1 year technical and customer service experience, preferably in a call center environment.
• Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products.
• Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users.
• Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred.
• High School Diploma or equivalent required
• Amenable in shifting / rotational schedule
• Willing to work onsite in Vertis North, Quezon City
• Can start onJANUARY 27, 2025Major Job Responsibilities/Duties:

• In a customer service call center, provide first-tier support for retail stores and restaurants using the client's point-of-sale software solutions.
• Resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Log all support requests and escalations in ticketing system.
• Use remote connect capabilities to resolve issues when necessary

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Skills

• Network Connectivity
• iOS
• Computer Hardware Troubleshooting
• Point of Sale (POS) Systems
• Computer Literacy
• File Sharing
• Microsoft Office
• Event Ticketing
• Software Solutions

Ready to make an impact? Apply now and lets grow together!