Association Manager

Direct Reports: Concierge and Maintenance employees (other on-site employees of HomeOwners Advantage)

Indirect Reports: 3rd party service vendors.

• Operation/Service coordination, including but not limited to:

• Dispatch maintenance service requests, and work with engineer to prioritize daily list.

• Solicit bids for work in the building by contract and 3rd party service providers. Manage quality of their work and projects.

• Direct liaison to Residents and Board members in coordinating all aspects of common area management, project construction, move in/out, and general operations.

• Understand and operate all management systems proficiently.

• Manage process improvement.

• Create annual business plan and deliver services to the community as outlined in the business plan

• Responsible for inputs to financial processes – A/R, A/P, Security Deposits, etc...

• Expense management to include scanning and coding all invoices in Vantaca.

• Collect all HOA dues, rent, or fees each month.

• Assess and collect fines, late fees, damage assessments, security deposits/returns, utility deposits/returns, concessions, and miscellaneous income.

• Create and adhere to annual operating budgets.

• Create and distribute the monthly financial packets inside the contracted timeframe.

• Deliver excellent resident service through the following:

• Author and deliver building announcements

• Maintain an accurate website

• Proactively communicate with the Board on property issues including weekly update to the Board using the HomeOwners Advantage template.

• Coordinate annual fire/life safety drills.

• Serve as a resource for marketing and leasing (where applicable) by:

• Understanding property metrics (market rates, % leased, basic info)

• Be able to explain building amenities to prospective tenants

• Collection of marketing data

• Contribute to leadership and people development by:

• Managing vendors in the building.

• Executing on personal training plan.

• Develop and deliver objectives and performance appraisals of direct reports