Asst General Manager

Come join our amazing Team at the Stonewater Cove Resort, a luxurious 38-unit property on Table Rock Lake in the beautiful hills of the Missouri Ozarks! Our property is located on nearly 500 acres of hills, forest and lakefront. It is the perfect location for outdoor adventures with zip-lines, ATV trails, fishing, and boating available. You’ll be working alongside approximately 60 fellow Team Members who are dedicated to providing memorable vacation experiences to our Owners and Guests- we can’t wait for you to join us!

The Asst General Manager will be responsible for assisting the General Manager in all facets of the property operation by maximizing all resources to obtain outstanding customer service and achieve all financial goals. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times. Candidate should enjoy the outdoors and be willing to aid in the execution of an extensive and adventurous slate of outdoor activities.

Relocation and on-site living accommodations available. Extraordinary People, Exceptional Benefits:

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Unlimited PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

What will I be doing?

• Provides direct guidance and supervision to all front of the house departments, promoting outstanding customer service in accordance with HGVC standards.
• Coordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction.
• Conducts periodic inspection of units, and grounds noting deficiencies of employees, contractors and physical appearance of property. Notifies housekeeping and maintenance operations for corrective action.
• Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner.
• Help coordinate activities and review for proper safety procedures. May need to operate ATV’s, Boats, and other outdoor equipment
• Assists in creating and monitoring guidelines by which all employees are hired, trained, coached, counseled and terminated.
• Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback.
• Develops career path opportunities for department heads and provides immediate direction and training to obtain these goals.
• Promotes safety awareness among all staff members.
• Assists Security to ensure key control.
• Reviews and evaluates all aspects of the resort’s operations and makes recommendations to the General Manager for changes as needed. Advises and seeks consultation from the General Manager regarding problems or areas of concern.
• Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of State and Federal laws governing the operations of interval resorts.
• Serves as a liaison to the Homeowner Association Board of Directors when requested by the General Manager.
• Assists in establishing and managing Association and resort budgets.
• Serves as a liaison to Sales and Marketing departments.
• Dependent on resort size and complexity, this position may perform all responsibilities of a Front Office Manager, as necessary. See Front Office Manager description for specific details
• Carries out a reasonable request by Management of which the employee is capable of performing.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Associate's Degree/College Diploma/Cepeg
• 2+ Supervisory experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing?

• Provides direct guidance and supervision to all front of the house departments, promoting outstanding customer service in accordance with HGVC standards.
• Coordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction.
• Conducts periodic inspection of units, and grounds noting deficiencies of employees, contractors and physical appearance of property. Notifies housekeeping and maintenance operations for corrective action.
• Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner.
• Help coordinate activities and review for proper safety procedures. May need to operate ATV’s, Boats, and other outdoor equipment
• Assists in creating and monitoring guidelines by which all employees are hired, trained, coached, counseled and terminated.
• Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback.
• Develops career path opportunities for department heads and provides immediate direction and training to obtain these goals.
• Promotes safety awareness among all staff members.
• Assists Security to ensure key control.
• Reviews and evaluates all aspects of the resort’s operations and makes recommendations to the General Manager for changes as needed. Advises and seeks consultation from the General Manager regarding problems or areas of concern.
• Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of State and Federal laws governing the operations of interval resorts.
• Serves as a liaison to the Homeowner Association Board of Directors when requested by the General Manager.
• Assists in establishing and managing Association and resort budgets.
• Serves as a liaison to Sales and Marketing departments.
• Dependent on resort size and complexity, this position may perform all responsibilities of a Front Office Manager, as necessary. See Front Office Manager description for specific details
• Carries out a reasonable request by Management of which the employee is capable of performing.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Associate's Degree/College Diploma/Cepeg
• 2+ Supervisory experience