Atlassian Project Manager

**When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description:

Atlassian Cloud Platform Ownership

• Serve as the primary system owner for all Jira Software, Jira Service Management, and Confluence.
• Configure and maintain:
• Company‑managed & team‑managed Jira projects
• Workflows, issue types, schemes, and automation rules
• Custom fields, permissions, roles, and global governance

• Oversee user access, security, and compliance—including group management and permission audits.
• Evaluate, implement, and maintain Atlassian Marketplace apps.
• Ensure platform performance, stability, scalability, and adherence to best practices.

Service Management & On‑Call Operations

-

• Lead the design and rollout of a unified Jira Service Management service desk.
• Configure and optimize:
• Request types, portals, queues, SLAs, reporting
• Incident, problem, and change management workflows

• Partner with Engineering and IT to support on‑call processes, alerting integrations, and escalations.
• Improve service delivery through increased SLA compliance, faster resolution times, and better customer satisfaction.

Project Management & Delivery

• Manage and deliver cross‑functional initiatives leveraging Atlassian tools.
• Translate business and executive requirements into:
• Jira roadmaps
• Project delivery plans
• Clear workflows and ownership models

• Using Atlassian to streamline Service Desk and ticketing processes.
• Lead execution by managing timelines, risks, dependencies, and communication.

Support operational, tooling, and process improvement programs.

Process, Reporting & User Enablement

• Standardize Jira usage across teams while balancing governance and flexibility.
• Develop dashboards and reports for leadership visibility.
• Document standards, configurations, and best practices.
• Provide training and enablement for users, PMs, and service desk agents.
• Act as a strategic advisor on when and how Atlassian tools should be used.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

• Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

• Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

• Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.