Audio-Visual & Desktop Support Specialist
Onsite IT support role at Central Carolina Community College: installs and maintains classroom AV gear (telecom cameras, interactive displays, ceiling-mounted projectors) and supports desktops, laptops, and peripherals. Day to day involves troubleshooting hardware/network issues, assisting faculty with software and LMS integration, and responding to in-class emergencies.
- Compensation
- Not disclosed
- Location
- Pine View, Lee County
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Must have
- Associate degree in related field (IST, Programming, PC Tech)
- Excellent technology skills and/or ability to master skills
- Strong oral and written skills to communicate technical solutions to non-technical users with empathy and clarity
- Ability to provide outstanding customer service to stakeholders
- Excellent organizational, critical thinking, and decision-making skills
- Ability to lift up to 50 lbs and comfortable using a ladder for ceiling-mounted equipment
Nice to have
- Proficiency with telecom setups and interactive displays
- Comfortable with HDMI, USB-C, and wireless casting protocols
- Strong knowledge of Windows environments, peripheral connectivity, and driver management
Full description
Job Description
Central Carolina Community College is committed to being an employer of choice, grounded in excellence, integrity, respect, collaboration, innovation, and leadership. We provide a supportive, growth-focused workplace where professionals can thrive while helping students access first-class educational and workforce opportunities. Join us in shaping futures, strengthening our region, and contributing to a mission-driven culture rooted in service and opportunity.
The Audio-Visual & Desktop Support Specialist's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Working Conditions:
- Office and classroom environment.
Ability to lift up to 50 lbs.
- Comfortable using a ladder for ceiling-mounted equipment.
- Travel to multiple college sites required
- This position may have occasional travel for training. Occasional after hours may be required.
Essential Duties
- Install, configure, and maintain classroom hardware, specifically focusing on telecom cameras, interactive displays, and ceiling-mounted projectors.
- Provide troubleshooting for desktop PCs and laptops, ensuring seamless integration with local area networks and college systems.
- Assist faculty with interactive whiteboard software and basic LMS integration to enhance student engagement.
- Conduct regular "room sweeps" to test bulb life, calibrate touchscreens, and run software updates before classes begin.
- Respond quickly to "emergency" classroom calls (e.g., "The projector won't turn on!") to minimize downtime during active lectures.
- Maintain an inventory of instructional technology equipment, ordering replacement equipment.
- Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance
- Identifies, researches, and resolves technical problems
- Installation of software for faculty and classrooms
- Documentation related to scope of responsibility.
- Responsible for calling Manufacturer tech support for computer and A/V repair, maintenance or returns
- Participate in departmental training and evaluation
- Serve on institutional committees
- Other duties as assigned
- Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the Audio-Visual & Desktop Support Specialist will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.