Automation & DTC Fulfillment Supervisor

DC Industries is seeking a hands-on, detail-oriented manager to own the performance of our Pio automation grid and oversee all direct-to-consumer (DTC) fulfillment executed through automation. This role sits at the intersection of automation, inventory systems, and fulfillment operations, partnering with the Warehouse Manager and cross-functional teams to drive a highly efficient, system-led distribution environment. This role reports to the Warehouse Manager.

This is a full-time position. Saturday shifts may be required during peak season based on business needs.

• Automation Grid Ownership (Pio)

• Own end-to-end performance of the Pio automation grid, including uptime, throughput, bin utilization, and system health

• Monitor daily grid activity, identify bottlenecks, and proactively resolve operational or system issues

• Optimize slotting, bin allocation, and workflow configuration to maximize efficiency and capacity

• Coordinate maintenance, troubleshooting, and continuous improvement efforts with internal teams and external partners

• Own daily execution of the automation system to ensure consistent throughput and minimal downtime

• Monitor system dashboards (queues, ports, task allocation) to proactively manage performance

• Escalate issues to vendors with clear diagnostics and coordinate rapid resolution

• DTC Fulfillment & Customer Experience

• Oversee all DTC and automation-driven order fulfillment to meet service level expectations

• Ensure orders are fulfilled accurately and on time, minimizing delays, short ships, and errors

• Prioritize and manage order flow, including exception handling and urgent orders

• Monitor key metrics (order accuracy, fulfillment speed, same-day shipping) and drive improvements

• Support peak planning and execution to maintain high service levels

• Inventory Control & System Alignment

• Ensure real-time alignment between physical inventory and system records across WMS/ERP and automation platforms

• Co-manage inventory control processes, including cycle counting, reconciliation, and adjustments

• Investigate and resolve discrepancies through root cause analysis

• Identify breakdowns between systems, processes, and physical operations (mislocated inventory, system mismatches, etc.)

• Partner with IT, inventory control, and operations teams to maintain data integrity

• Inventory Flow & Grid Optimization

• Design and maintain optimal inventory placement strategies based on SKU velocity

• Continuously adjust slotting to reduce congestion and improve pick efficiency

• Optimize bin configurations (multi-SKU bins, dividers) to maximize storage density

• Ensure inbound processes support efficient grid utilization

• Data, KPIs & Process Optimization

• Track and report on key performance metrics:

• Units picked per hour (UPH)

• Orders processed per hour

• Bin utilization %

• System uptime / downtime

• Analyze data to identify trends, inefficiencies, and opportunities for improvement

• Support development of dashboards, reporting tools, and SOPs

• Process Improvement & Cross-Functional Execution

• Improve workflows across:

• Inbound → storage o Grid → picking → packing → shipping

• Partner with IT/ERP teams to enhance system functionality and integration

• Standardize best practices across teams and shifts

• Training & Team Support

• Develop and deliver training materials on systems, processes, and best practices

• Provide hands-on support to team members to ensure strong system adoption

• Foster a collaborative, high-performance team environment

Qualifications:

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• Experience in DTC fulfillment, warehouse operations, or automated distribution environments (Pio or similar)

• Strong knowledge of inventory control processes (cycle counting, reconciliation, adjustments)

• Experience with WMS/ERP systems and system-driven fulfillment environments

• Strong analytical skills with a data-driven mindset

• Technical aptitude with the ability to troubleshoot systems and workflows

• Strong leadership, communication, and training capabilities

• Proficiency in Excel and Microsoft Office tools

• Hands-on, proactive approach in a fast-paced environment