Automation Field Service Technician - Remote

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.

Job Summary

The FieldAutomation Technician is responsible for maintaining, troubleshooting, repairing, and optimizing automated systems and industrial equipment to ensure safe, reliable, and efficient operations. This role supports facility productivity by performing preventive and corrective maintenance on a variety of material handling, automation, and building support equipment, including electric forklifts, conveyors, robotic systems, case sealers and erectors, dock equipment, scissor lifts, tuggers, floor scrubbers, and racking systems. The Automation Technician works closely with operations and engineering teams to minimize downtime, improve equipment performance, and support continuous improvement initiatives while adhering to all safety, quality, and maintenance standards. This position reports to a Service Manager or designee and does not have any direct reports.

Key Job Responsibilities

• Reliable attendance and punctuality.
• Timely and accurate completion of all work orders and service records per the company time standard.
• Responsible for being the point of contact for customers.
• Perform and complete preventive maintenance (PM) and repairs.
• Facilitate work and repair requests.
• Provide shift coverage.
• Coordinate and facilitate warranty requests.
• Facilitate outside vendor work and all outside of scope work (PO process and billing).
• Order parts and manage inventory (5S Inventory Skills).
• Attend and complete monthly safety training requirements.
• Adhere to safety requirements by customer and company and complete all daily work orders in a safe manner.
• Maintain clean, organized, and hazard-free work areas daily to support a safe and efficient work environment.
• Troubleshoot equipment failures including root cause analysis, and research of potential warranty coverage.
• Complete all repairs of equipment in a timely manner and follow the manufacturer’s repair guidelines.
• Conduct equipment audits in accordance with the preventive maintenance (PM) schedule established within the service platform.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as, PM completion, technician efficiency, customer satisfaction, inventory variance, Work in Progress (WIP), safety, shop cleanliness, and 5S.
• Management observation regarding attitude, diligence, team contributions, and willingness and ability to learn new skills and information.
• Other key performance indicators as assigned.