Automotive Business Development Representative

Business Development Representative (BDC Representative)Customer Service | Career Growth | High-Energy Team EnvironmentKrause Auto GroupBe the First Connection in a Customer’s Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

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Fast-paced, team-oriented environment

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Career advancement opportunities—we promote from within

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Great opportunity to grow into sales or management roles

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Family-owned and operated culture

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Long-term career stability

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Employee discounts on vehicles, parts & service

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Paid training and ongoing support

Benefits We Offer

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401(k) with company match

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Dental & vision insurance available

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Paid vacation, PTO, and holidays

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Employee discounts on products and services

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Supportive leadership and team environment

What You’ll Do

As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

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Answer inbound customer calls, internet inquiries, and live chat requests

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Schedule and confirm sales appointments for the dealership team

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Respond quickly and professionally using phone, email, text, and CRM communication tools

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Provide customers with initial vehicle and dealership information

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Assist customers with basic financing information and next steps

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Follow up consistently with leads that are not yet ready to purchase or missed appointments

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Maintain accurate customer records and daily activity within the CRM system

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Work closely with sales teams and dealership leadership to improve customer experience and appointment success

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Participate in team meetings, training, and process improvement sessions

What You Bring

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Previous customer service, call center, retail, hospitality, or sales experience preferred

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Strong communication and relationship-building skills

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Positive attitude and team-oriented mindset

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Professional, friendly, and confident demeanor

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Comfortable working with computers, CRM systems, email, and texting platforms

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Ability to multitask and stay organized in a fast-paced environment

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Strong work ethic and willingness to learn and grow

Requirements:

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Valid driver’s license

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High school diploma or equivalent preferred

Why Krause Auto Group?

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Over 30 years of automotive success

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Family-owned and operated organization

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Promote-from-within culture with real career advancement opportunities

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Leadership team committed to employee development and success

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Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

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Customer service

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Hospitality

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Retail sales

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Call centers

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Appointment setting

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Banking or phone support roles

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Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.