Automotive Service Advisor

At Mercedes-Benz of Foothill Ranch, part of the esteemed Murgado Automotive Group, we strive to deliver a luxury service experience that matches the iconic Mercedes-Benz brand. As a leader in the automotive industry, we prioritize customer satisfaction and top-tier service. We are seeking a passionate and driven Automotive Service Advisor to join our growing team. If you have a talent for customer service, strong automotive knowledge, and thrive in a fast-paced environment, this is the perfect opportunity for you!

Position Overview:

As an Automotive Service Advisor at Mercedes-Benz of Foothill Ranch, you will be the face of the service department, helping our customers understand their vehicle's maintenance and repair needs. You will act as a liaison between customers and our team of expert technicians, ensuring that every interaction is smooth, transparent, and results in complete customer satisfaction.

Key Responsibilities:

Greet customers warmly and listen to their vehicle concerns and needs.

Advise customers on the required repairs and recommend additional maintenance services to ensure optimal vehicle performance.

Provide accurate cost estimates and timelines for vehicle repairs and services.

Communicate directly with technicians to ensure vehicle repairs are completed efficiently and correctly.

Maintain detailed records of services and customer interactions.

Ensure customers are informed of their vehicle's progress throughout the service process.

Foster a trusting relationship with customers by delivering exceptional customer service and addressing concerns promptly.

Perform quality checks on completed repairs and ensure customer satisfaction before the vehicle is returned.

Follow up with customers to ensure they are satisfied with their experience and encourage repeat business.

Qualifications:

2+ years of experience as a Service Advisor in an automotive dealership, preferably with luxury brands.

Strong knowledge of vehicle repair and maintenance services.

Excellent communication skills, both written and verbal.

A proven ability to explain technical information to customers in a way that is easy to understand.

Exceptional organizational skills and attention to detail.

Strong sales and upselling abilities.

Ability to multitask and thrive in a fast-paced environment.

Proficiency with dealership software (CDK, Reynolds & Reynolds, etc.) is preferred.

A valid driver's license with a clean driving record.