Automotive Service Advisor

Service Advisor / Service WriterReliable Toyota of Springfield

Reliable Toyota of Springfield is expanding our high-performing team and seeking motivated, customer-focused Service Advisors/Service Writers who thrive in a fast-paced, high-energy environment.

If you are outgoing, dependable, highly organized, and career-driven, this is an opportunity to build a long-term, rewarding career with growth potential. Our structured in-store training program and ongoing professional development ensure you have the tools to succeed and advance.

Success in this role comes from balancing efficiency with empathy — delivering timely results while making every customer feel heard, respected, and valued

Position Overview

As a Service Advisor, you are the primary point of contact between our service department and our valued customers. This is a dynamic, multitasking role that requires exceptional organization, professional communication, and the ability to manage multiple clients simultaneously — all while delivering a top-tier customer experience.

You will:

• Greet customers promptly and professionally during check-in

• Conduct detailed reviews of scheduled maintenance and repair needs

• Analyze diagnostic reports and recommend additional services when appropriate

• Communicate repair timelines, pricing, and service updates clearly and professionally

• Manage multiple open repair orders at once, ensuring no customer is left without follow-up

• Coordinate with technicians and parts departments to ensure efficiency and accuracy

• Provide frequent, proactive updates to customers via phone, text, and email

• Maintain detailed documentation and accuracy in all transactions

Essential Qualifications

This role requires the ability to juggle competing priorities, pivot quickly when situations change, and maintain a calm, professional demeanor under pressure.

• Prior automotive service writing experience is a plus, but not required — we provide comprehensive training

• Strong multitasking and organizational skills

• Proven ability to communicate professionally and confidently

• Sales experience with the ability to ethically recommend services

• Ability to receive direction from multiple team members and prioritize effectively

• Familiarity with CDK and X-Time software is preferred

• Working knowledge of automotive systems and repair processes

• Exceptional attention to detail and commitment to accuracy

• Ability to thrive in a high-paced, team-oriented environment

• Strong time management skills

• Proficiency with written and digital technical reference materials

• Commitment to following processes for quality and safety

Benefits Package

• Health, dental, and vision insurance (available 60 days after hire)

• Paid vacation

• 401(k) retirement plan with company match

• Competitive compensation structure with growth opportunity

• Ongoing training and professional development

All applicants must successfully complete pre-employment background screening, motor vehicle record review (MVR), and drug testing.

If you are highly organized, customer-driven, and ready to grow within a professional automotive environment, we invite you to apply today and join the Reliable Toyota of Springfield team.

Build your future with us.