AV Support Engineer
- Compensation
- Not disclosed
- Location
- Lewis Center, OH, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Previous experience installing, commissioning, supporting, or troubleshooting professional Audio-Visual systems.
- Strong technical troubleshooting and problem-solving skills.
- Ability to troubleshoot systems both remotely and onsite.
- Working knowledge of networking fundamentals as they relate to AV systems.
- Strong written and verbal communication skills.
- Ability to communicate technical information effectively to both technical and non-technical users.
- Strong documentation and organizational skills.
- Ability to prioritize multiple technical issues based on client impact and urgency.
- Ability to work independently while recognizing when escalation is appropriate.
- Valid driver's license and ability to travel to client sites as required.
Full description
AV Support Engineer
Radiant Technology | Lewis Center, Ohio
Who We Are:
At Radiant Technology, we stand as the go-to experts passionately dedicated to streamlining complex technology solutions. Our drive is to create reliable user experiences that our clients can depend on. This commitment is coupled with a thriving culture of innovation that empowers our employees to pursue work they're passionate about. Our professional fulfillment comes from embodying our Core Values in every aspect of our business:
- Quality First: We set the industry standard, ensuring excellence is the hallmark of every project we undertake.
- Make a Positive Impact: Our work consistently adds value, transforming our clients' technological experience.
- Continuous Improvement: We are on an endless quest to enhance our skills and processes, fostering an environment where learning and growth are intrinsic to our operations.
- Set Clear Expectations: Clarity is key. We establish transparent objectives and goals for our teams and projects to align efforts and drive success.
- Own It: Each team member takes full ownership of their responsibilities, prioritizing tasks and executing with precision to deliver outstanding results.
Position Overview
Radiant Technology is seeking an AV Support Engineer to join our Engineering team and serve as a technical resource for our growing portfolio of supported Audio-Visual environments.
Unlike a traditional project-focused Field Engineer, the AV Support Engineer will primarily focus on systems that have already been deployed and are actively being used by our clients. This role will work closely with our Support, Engineering, Project Management, and Field teams to troubleshoot issues, provide technical escalation, maintain system reliability, and help ensure our clients receive a consistent and responsive support experience throughout the lifecycle of their AV systems.
The ideal candidate combines strong AV troubleshooting skills with a support-first mindset. They should be comfortable diagnosing complex integrated systems, communicating directly with clients and end users, documenting their work, and knowing when an issue should be escalated to another engineer, manufacturer, or internal resource.
Key Responsibilities
- Serve as a primary technical resource for AV support tickets and escalations involving integrated Audio-Visual systems.
- Troubleshoot AV systems remotely and onsite, including audio, video, control, conferencing, USB, networking, and signal-distribution issues.