Radford Global USA LLC
Avaya Integration Engineer
- Compensation
- Not disclosed
- Location
- Richmond, VA, us
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 1+ years
- Category
- Software engineering
- Posted
Skills
Must have
- - Bachelor’s Degree or military experience
- - At least 3 years of experience in Contact Center technologies
- - At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE, CMS Feed, ACD Systems,
- - At least 2 years of experience using Java, UI - Html5, Css 3
- - At least 1 year of experience technical design and delivery large scale contact center solutions
- - At least 1 year of experience in Call Recording Technologies
Nice to have
- - Master’s Degree
- - 5+ years of software development experience
- - 2+ years of experience in Agile
- - 2+ years of experience in Salesforce
- - 2+ years of experience in deploying cloud based Contact Center solutions
- Responsibilities
- ***Strong likelihood of conversion for the right candidate; must be currently eligible to work in the US***
- - Assist and lead the design and implementation of Cisco Unified Communications products such as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center & Unity.
- - Perform software upgrades on existing Cisco voice deployments
- - Provides guidance & leadership to Network Analysts & Network Professionals
- - Creation, analysis, and troubleshooting of IVR call flows and its role in a complex multi-component environment through visualization and orchestration.
- - Design and development of solutions for contact center ACD deployed in multi-site environment in Avaya and Cisco technologies
- - Experience in Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI, IVR Development/Maintenance/Administration
- - Demonstrate strong passion and capabilities in innovation and advancement in Contact Center technologies and concepts
- - Own the technical design and development of cross-functional, multi-platform application systems.
- - Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
- - Collaborate with performing teams to deliver new capabilities in business applications and/or remediate issues.
Full description
Job Title: Avaya Integration EngineerLocation: Richmond VAPosition Type: Contract PositionJob Description:Basic Qualifications:
- Bachelor’s Degree or military experience
- At least 3 years of experience in Contact Center technologies
- At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE, CMS Feed, ACD Systems,
- At least 2 years of experience using Java, UI - Html5, Css 3
- At least 1 year of experience technical design and delivery large scale contact center solutions
- At least 1 year of experience in Call Recording Technologies
Preferred Qualifications:
- Master’s Degree
- 5+ years of software development experience
- 2+ years of experience in Agile
- 2+ years of experience in Salesforce
- 2+ years of experience in deploying cloud based Contact Center solutions
Responsibilities*Strong likelihood of conversion for the right candidate; must be currently eligible to work in the US*
- Assist and lead the design and implementation of Cisco Unified Communications products such as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center & Unity.
- Perform software upgrades on existing Cisco voice deployments
- Provides guidance & leadership to Network Analysts & Network Professionals
- Creation, analysis, and troubleshooting of IVR call flows and its role in a complex multi-component environment through visualization and orchestration.
- Design and development of solutions for contact center ACD deployed in multi-site environment in Avaya and Cisco technologies
- Experience in Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI, IVR Development/Maintenance/Administration
- Demonstrate strong passion and capabilities in innovation and advancement in Contact Center technologies and concepts
- Own the technical design and development of cross-functional, multi-platform application systems.
- Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
- Collaborate with performing teams to deliver new capabilities in business applications and/or remediate issues.
- Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.
- Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment