AVP, Claims-TCO

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary

Reporting to the Chief Technical Claim Officer (CTCO), this role is a Collaboratory leader of the strategy and resolution of the organization’s most complex, high-exposure claim matters—spanning sophisticated complex disputes, multi-district litigation, class actions, declaratory judgment actions, and suits against the Company.

You will be a visible advisor to senior leadership and a go-to technical resource for the broader claims organization—driving outcomes, and elevating best practices across lines including General Liability, Business Auto, Excess/Umbrella, Inland Marine, and Professional Liability (including Programs and Middle Markets).

Responsibilities

• Lead end-to-end strategy for complex coverage issues and litigation matters, including investigation, exposure assessment, reserve adequacy, and resolution planning.
• Drive litigation management in complex settlements.
• Prepare executive-level reporting and lead discussions with senior leadership, customers, and key stakeholders on high-profile matters, trends, and emerging case law.
• Serve as a technical leader—staying current on insurance claim trends, commercial insurance laws, and regulations and ensuring alignment with company guidelines and fair claim practices.
• Lead and contribute to cross-functional initiatives sponsored by the CTCO/Chief Claims Officer to strengthen complex-claims capability and operating discipline.
• Partner with Claims, Underwriting, Legal, and the broader Technical Claims Office to align priorities, deliverables, and decision frameworks.

Experience & Required Skills

• 10+ years of experience as an attorney and/or claims professional with deep expertise in complex coverage issues, high-exposure claims, and coverage litigation.
• Proven ability to partner with and influence claim executives and senior stakeholders.
• Ease of operating in a fast-paced, evolving environment with sound judgment and strong prioritization.
• Executive-level communication, negotiation, and relationship-building skills across insureds, brokers, counsel, and internal business partners.
• Strong analytical skills—able to synthesize complex facts and present crisp recommendations.
• Collaborative, with the ability to work independently and lead through influence.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint) and analytics/reporting tools (e.g., Power BI).
• Hybrid role; preferred locations include Morristown/Jersey City, NJ or Long Island/NY offices (flexibility considered).