AWS - Cloud Engineer
- Compensation
- Not disclosed
- Location
- India GCC-Puppalaguda Village
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Hands-on experience building cloud-native applications, integrations, or platform services using AWS.
Nice to have
- Direct experience integrating AWS services with Amazon Connect
Full description
IND Lead Software Engineer - GCC026
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
AWS - Cloud Engineer
Customer Experience Platform Engineering
Role Summary
We are seeking an AWS Cloud Engineer to design, build, integrate, and support cloud-native customer experience capabilities within an Amazon Connect-powered contact center ecosystem. This role uses AWS services, APIs, serverless computing, event-driven architecture, and Infrastructure as Code to extend Amazon Connect and deliver seamless experiences across voice, chat, email, messaging, self-service, agent workflows, analytics, and enterprise systems. The ideal candidate combines hands-on AWS engineering expertise with experience in contact center technologies, customer journey design, and the operational needs of a large-scale customer experience platform. We operate with an AI-first engineering mindset and expect engineers to use AI-assisted practices responsibly to improve speed, quality, and innovation.
Technical Skills Framework
Primary skills are the tools and capabilities used by the team to perform the role. Each definition describes the core skill and its application within the Amazon Connect contact center ecosystem. Comparable skillsets represent adjacent experience that may transfer and accelerate onboarding, but are not technically aligned to the team’s current way of working.
Primary Skills
Skill
Definition
Comparable skillset
Lambda
Build scalable serverless applications, APIs, routing extensions, workflow services, and event-driven integrations that enhance Amazon Connect and support customer and agent experiences.
Azure Functions; Google Cloud Functions
TypeScript
Develop maintainable, strongly typed services and integrations that support customer journeys, contact center workflows, and enterprise connectivity.
Python; JavaScript
AWS Services
Engineer cloud-native capabilities using S3, DynamoDB, KMS, EventBridge, IAM, SQS, SNS, Secrets Manager, CloudWatch, and related services to support interaction processing, notifications, orchestration, analytics, and secure integration with Amazon Connect.
Comparable Azure or Google Cloud services
CDK