B2B SaaS Sales & Customer Adoption Manager
- Compensation
- ₹600K–₹1.2M / yr
- Location
- Hyderabad
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Sales
- Posted
Skills
Must have
- 3–5 years of experience in B2B SaaS sales, inside sales, account management, customer success, or a similar customer-facing role
- Strong experience selling software or technology products
- Excellent English communication skills
- Strong verbal communication and relationship-building abilities
- Confident speaking with business decision-makers
- Strong sales, negotiation, persuasion, and follow-up skills
- Experience managing customers after the sale and driving product adoption
- Comfortable working with sales targets and performance KPIs
- Highly organized and able to manage multiple customer accounts
- Self-driven and comfortable working independently in a remote environment
- Willingness to occasionally visit the office in Hyderabad
Nice to have
- B2B SaaS sales experience
- Experience selling to customers in the US or Canada
- Experience with subscription-based software
- Experience in customer onboarding and account growth
- Experience working with CRM and sales engagement platforms
- Experience in an early-stage or high-growth startup
Full description
Compensation: ₹6L – ₹12L • No equity
Location: Hyderabad, India
Work Mode: Remote, with occasional office visits in Hyderabad
Experience: 3–5 years
Employment Type: Full-Time
About the Role
We are a growing technology company building a B2B SaaS platform for the North American market.
We are looking for a B2B SaaS Sales & Customer Adoption Manager to help us acquire new business customers, drive subscription sales, and ensure customers and their teams actively use the platform.
This is a high-ownership role combining sales, customer onboarding, account management, and product adoption.
What You’ll Do
- Sell SaaS subscriptions to business customers
- Prospect and develop new business opportunities
- Conduct product demonstrations through phone calls and other communication channels
- Build strong relationships with business owners, managers, and team leaders
- Manage customers from initial conversation through signup and onboarding
- Help customers successfully implement the platform within their teams
- Train and support users to ensure strong product adoption
- Proactively follow up with customers to increase usage
- Monitor customer activity and identify opportunities to re-engage inactive users
- Drive expansion and upsell opportunities within existing accounts
- Build long-term relationships with customers and become a trusted point of contact
- Maintain sales and customer activity in the CRM
- Track key metrics including subscriptions, conversions, active users, usage, retention, and expansion
- Gather customer feedback and work closely with the leadership and product teams to improve the customer experience
What We’re Looking For
- 3–5 years of experience in B2B SaaS sales, inside sales, account management, customer success, or a similar customer-facing role
- Strong experience selling software or technology products
- Excellent English communication skills
- Strong verbal communication and relationship-building abilities
- Confident speaking with business decision-makers
- Strong sales, negotiation, persuasion, and follow-up skills