B2B Spanish-speaking Customer Specialist

Workster is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems.

If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!

Your Responsibilities:

• Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform.

• Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations.

• Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance.

• Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.

• Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.

Your Qualifications:

• Language Proficiency: Fluent in English and proficient in Spanish.

• Education & Experience: High school diploma (mandatory).

• Stable job history (not frequent job hopping).

• Minimum 1 year of experience in customer service with a strong customer-oriented approach.

• Strong interpersonal and teamwork skills.

• Ability to multitask in a fast-paced environment.

• High attention to detail and problem-solving mindset.

• Experience with automated customer service platforms is a plus.

• Excellent written and verbal communication skills.

• Strong organizational and computer skills.

• Flexibility and adaptability to change.

• Ability to work independently while following company protocols.

• Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off.

What We Offer:

• Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts.

• Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools.

• Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.