Back Office Support - Associate

Skills

• servicenow

Must have

1. Job description:
2. Roles & Responsibilities:
3. • Prepares and updates financial statements, correspondence, proposals, memos, manuals, and various other documents based on information.
4. • Review, proofread, and edit documents for accuracy and completeness
5. • Ensure documents follow established BDO formats, templates, and style guides
6. • Creates, manages and records digital documents and status by using provided software and tools
7. • Collaborate with different teams to gather the information needed to create or update documents
8. • Edits the documents to ensure accuracy, quality and consistency of deliverable(s) by following written and oral instructions to ensure uniformity with BDO standard format and/or Client format.
9. • Meets internal deadlines to match the internal client expectations for timely delivery of service and ensures data is collected and processed in a timely manner
10. • Collaborates proactively with internal clients and team members to gather the necessary information, documents, and data required to complete assigned tasks and ensure timely delivery.
11. • Assists with training team members on all relevant software, resources, and processes
12. • Assists in development and maintenance of team shared workspaces, housing all training and written process documentation, key contacts, links and common responses
13. • Proficient in navigating My Support Center dashboard and functionality
14. • Identifies and contributes to ongoing initiatives aimed at improving service, quality, and efficiency.
15. • Complies with all Firm policies, standards, and client procedures
16. • Organize and attend training, maintain proper documentation, and tracking.
17. • Ensure that all procedures, templates, and checklists are up to date.
18. • Ensure that issues are addressed promptly and do not hinder the onboarding or operational flow.
19. • Supervise and mentor the team members, providing guidance and support in their daily tasks.
20. • Conduct performance evaluations and provide feedback to team members.
21. • Act as the primary point of contact between the team, clients, and other internal departments.
22. • Facilitate clear and effective communication to ensure all parties are aligned on document requirements and timelines.
23. • Implement and enforce quality control processes to maintain high standards.
24. Qualification & Experience:
25. • Education: B.Com/ BA/ MBA
26. • Experience of 1-3 years in back-office support or admin related tasks for any global firm.
27. • Experience working in an outsourced operations environment is required.
28. • Experience in a professional services firm preferred.
29. • Solid verbal and written communication skills including proficiency in editing and utilization of current grammar and written style practices.
30. • Able to successfully multi-task while working independently, within a group environment and/or other professionals.

Full description