Bakery Manager

Personal Qualities

• Positive, self-motivated, self-driven attitude with a strong passion to succeed and improve
• Highly adaptable and able to handle stressful situations
• Strong interpersonal skills with the ability to listen to, communicate with and understand customers, Team Players and others
• Detail oriented
• Possess the desire and ability to sell and have a passion for customer service
• Passion to create high quality products

Professional Bakery Manager’s Mission

Perform all duties related to production and retail sales of a high quality bakery from a baker and managerial standpoint.

Essential Functions

• Build relationships with customers and along with Team Players, provide superior customer service
• Promote product sales by providing customers with information needed to make purchases
• Promote large quantity sales for individuals, organizations and large events
• Hire, discipline, and perform evaluations on Team Players; additionally, terminate Team Players after consultation with Assistant Store Director and/or Store Director
• Effectively manage, schedule, and provide quality training programs for up to 25 Team Players
• Provide Team Players with complete product knowledge and monitor individual sales performances
• Prepare well organized production plans and schedules based on projected daily sales
• Order, receive, and inspect all products to ensure quality and value
• Maintain a high level of quality regarding freshness
• Achieve gross profit margins by controlling inventory, inspecting product delivery and quality, ensuring accuracy of orders and purchase invoices, managing shrink, supplies used, and labor cost
• Achieve sales goals by rotating products, effectively merchandising service cases and self-serve displays and communicating these strategies to Team Players
• Maintain sanitation and safety of food
• Maintain sanitation and safe operation of all tools and machinery
• Proactively monitor all input costs and if needed adjust retail prices by collaborating with upper level colleagues
• Provide new innovative marketing ideas in product development
• Perform all duties of the bakery on a regularly scheduled basis and in times of need
• Effectively communicate with all departments on a regular basis
• Consult with Bakery Personnel at the Hillje location to keep a similar food style and quality
• Ensure all required Team Player certifications are met and current

Education, Knowledge and Experience

• Several years of successful bakery experience and some degree of managerial experience
• Basic knowledge of Microsoft Office and technologically based equipment
• Understand and be able to use all required machinery
• Knowledge to aid in setting accurate retail prices considering all the factors that influence food costs
• Thorough knowledge of product quality, safety, fabrication, merchandising and marketing, processing and processes, selling, use, and baking techniques

Physical and Other Requirements

• Must be 18 years of age or older
• Must be able to lift and carry 60 pounds
• Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side-to-side for an extended period of time
• Must be able to move safely around equipment and possess dexterity in hands and fingers
• As dictated by business and need, must be able to work extended hours and a varying work schedule