Banking Center Manager ll

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic leadership

• Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.

• Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement.

• Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.

Sales and business development

• Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.

• Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.

• Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

Team management

• Recruit, train, develop, and retain a high-performing Retail banking center team.

• Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.

• Provide regular coaching, feedback, and performance evaluations to banking center team members.

• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.

Compliance and risk management

• Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.

• Implement effective risk management practices to minimize potential financial and operational risks.

Operational efficiency

• Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns.

• Responsible for controlling operational and administrative expenses.

Other job-related duties and special duties as assigned

SUPERVISORY RESPONSIBILITIES Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS