Banking Center Operations Coordinator
- Compensation
- Not disclosed
- Location
- Germantown, TN, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Operations
- Posted
Must have
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, a
- 1. High school diploma or GED required Bachelors degree preferred and 2-5 years of experience or equivalent combination of education and experience
- COMPUTER AND OFFICE EQUIPMENT SKILLS
- 1. Microsoft Office suite
- CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
- None required
- As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2
Full description
Location: Onsite listed in the posting
Weekly Scheduled Hours: Monday-Thursday: 9am-5pm, Friday 9am-6pm, every other Saturday 8:45am-1:15pm
SUMMARY
Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein.
ESSENTIAL DUTIES AND RESPONSIBILITIESOperational efficiency
- Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
- Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
- Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
- Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
- Mitigate the bank’s risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention.
Compliance and risk management
- Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
- Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
- Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
- Control the inventory of cash, Official Checks and Personal Money Orders through dual control.
Client experience
- Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
- Ensure an excellent overall client experience by assisting clients with select service needs.