Banquets Set Up Supervisor-Swing

Oversees all Set-up Banquet functions under the direction of the Banquet Manager. Ensuring guest satisfaction. Assists in on-going evaluation of employees. Ensures compliance with all company policies and procedures.

• Responsible for ensuring that Silver Legacy’s service standards are met during banquet functions, including set-up, equipment, room set-up, lighting, etc.

• Ensure all rooms are set up according to the banquet event order (BEO)

• Ensure that door signs are put in daily for each function according to BEO

• Ensure that back hallways and equipment is organized, clean and in its correct space allowing for proper egress

• Notify Assistant Manager of any damage to equipment as soon as possible

• Always present a professional manner

• Review weekly functions and employee scheduling with Banquet Manager

• Ensure that proper sanitation procedures are followed at all times

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• Strong verbal communication skills
• Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Ability to stand for long periods of time

• Frequent walking

• Work area is subject to variable temperatures

• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.